Overview Magento Support Chat
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party client. There are lots of customizable aspects of the tool, and having live chat which can be found on your own website is a procedure which can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Magento Support Chat
The Live chat app is much more involved than your normal client. You’ll have the ability to observe each of those visitors that are on your website at any particular time, as well as their IP address, their own referral source, their regional time, working system and much more. While some of this information will be a whole lot more beneficial than the rest, it will help to keep you (or your designated chat operators) as educated on your visitors as possible if they are in need of any assistance. They offer 10 days free trial, no credit card required.
After you set up an account, You’re attracted to a website which seems a little old fashioned. It looks like it’s packed with ads, but it is only a site edition of ProvideSupport. If you wont let this bother you too much, you may read the upcoming steps that you ought to take, such as customizing your chat messenger window, then add chat buttons to your mails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message and company’s logo. It is also possible to put in your operator’s picture so the chat looks more private. The live chat button on the site can be chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that fit your site’s main theme.
If You Would like to match your Website’s style, you can customize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing discussions involving agents. The other agent can follow the case and answer within seconds. It is helpful when an agent does not possess the knowledge to address the instance. Thanks to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Magento Support Chat
Provide Support Cons
I am not an avid fan of The look of Provide Support port. I miss that the personalization when it concerns the whole website. The picture on the home page is a Stock image which gives you the impression that everything there does not have any personality as well. The movie tutorial I saw felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of character might not have any effect on customer service on your site, it definitely discourages people like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four types of Payments, every month every two months, every six months and annually. Paying annually is your best option or each the plans. They offer 3 plans — small business with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF file where they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor information provides you an insight into what clients are looking for. You’ve got tons of customization options that you may use in your conversation.
If you are not bothered by A tiny old look of the program, you may discover there what you need to provide customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be tried with no cost for 30 days. All attributes (out of further operators) can be retrieved with this free time trial interval. Provide Support will not always harass you if you do not take advantage of the offer, either, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” form of billing and service that’s provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat option on your website, our very best suggestion would be to provide this app a download, check it out for 30 days, and decide at the end of the free period if you would like to continue from that point. Magento Support Chat