Summary Mail Chat
Let Us Begin with JivoChat’s home page. As a big fan of green and all that’s linked to character, a leaf above their logo and green background immediately made me feel calm. Well played, JivoChat! Mail Chat
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It is a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — all that in real time. To start a journey on this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up procedure is that I could see how many steps are nonetheless left. Here’s a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it is quite neat. There’s the Inbox section, accessible in the program’s sidebar — there territory each of the incoming requests from the clients. Then, we’ve got a segment invisibly, where you are able to view your existing conversations. It looks like this:
When chatting with your Customers you can immediately check their information this handy little feature is placed on the correct and it’s useful when targeting your customers’ needs. What’s more, below we have site visitors section, telling us about each of the people on our website.
Speaking of traffic on Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It allows you to see what a user writers to you before he or she sends it. It makes responding to your customers’ queries much faster.
Also, when a Visitors write a message, an agent get the little pop up on the right bottom, asking if they wish to chat, quick reply or dismiss (that, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to five agents. It offers customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7client service.
Another plan is a Professional Version: for $10/agent per month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that is missing is that it is not very scalable. You have just two strategies: one is quite basic and another one may be insufficient if you’re working with enterprises businesses. However, as always, it all depends on your needs. Mail Chat
A Wonderful addition that they Offer is that which they call a Callback feature. What it does is that people could leave you their amount and you can call them back at your first convenience. On their website they’re saying:”Chat is suitable for delicately accompanying clients on the website, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on chat. You can easily get back in contact with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, so the client can receive your responds right to their Facebook. In regards to you as a broker, Jivo won’t force you to change between the programs to reply. All messages from social networks appear right in the JivoChat desktop and/or cellular program.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your clients are spending a great deal of time searching through your shop on mobile, they will surely find it rather convenient.
If that is not sufficient, They’re throwing an API for developers, which is the entire documentation programmers can utilize if they want to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the market just for 4 years — and this matter takes time and resources.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps evolving and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also supply reports that monitor the level of your customer service.
Concerning the design, The whole site looks very nice and that I can even say that UX does not lack in that section. There is 1 thing that confused me though: when I had been on the primary websiteI clicked on the chat window three days, before I understood I want to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that if I wanted something, there was always someone online discussion!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who are searching for a basic live chat option, it truly will come for a reasonable price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I think that they are Excellent in what they offer, and I believe They will be scaling and supplying different programs with a wider range of attributes To satisfy their future customers. Mail Chat