Overview Mail Chat
Provide Support is a Live Chat Service that can be implemented on websites and operated remotely as a third party client. There are many customizable aspects of the tool, and using live chat which can be found on your own site is a process that may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Mail Chat
The Live chat app itself is a great deal more involved than your average client. You will have the ability to observe every one of the visitors that are on your website at any given time, in addition to their own IP address, their referral source, their regional time, operating system and much more. Though some of the info is going to be much more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible if they are in need of any assistance. They provide 10 days free trial, no credit card required.
Once you set up an account, You’re brought to a website that looks a little old fashioned. It looks like it is full of ads, except it’s only a site edition of ProvideSupport. If you wont let that disturb you too much, you may read the upcoming steps which you ought to take, like customizing your conversation messenger window, then add chat buttons for your mails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s emblem. You can also put in your operator’s image so the chat looks more personal. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that match your website’s most important theme.
If you want to match your Website’s style, you are able to personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited . You can also find a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing chats between agents. Another representative can follow-up the situation and reply within seconds. It is useful when an agent doesn’t have the knowledge to address the instance. Due to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Mail Chat
Provide Support Disadvantages
I’m not an avid fan of The look of Provide Support interface. I miss that the personalization when it comes to the whole site. The image on the main page is a Stock image which gives you the impression that everything there does not have any personality as well. The video tutorial I saw felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the lack of personality might have no effect on customer service on your site, it certainly discourages individuals like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four types of Payments, every month every 2 months, every six months and yearly. Paying annually is your ideal option or each the plans. They provide 3 plans — little company using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF file in which they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor information gives you an insight in what clients are searching for. You’ve got a lot of customization options that you may use in your chat.
If you’re not bothered by A tiny old look of the program, you may find there what you need to provide customer support to your customers.
Free Trial Period
Live Chat From Provide Support could be attempted with no cost for 30 days. All features (outside of further operators) could be retrieved with this absolutely free time trial period. Provide Support will not continually harass you if you don’t take advantage of the supply, possibly, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” form of billing and service that’s provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat option on your site, our very best suggestion is to give this program a download, try it out for 30 days, and choose at the end of the free period whether you would like to keep from that point. Mail Chat