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Let’s Begin with JivoChat’s home page. As a big fan of green and that’s linked to nature, a leaf above their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Mail Live Cin
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — most of that in real time. To begin a journey with this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective customers like best: discounts!
What I liked about the Signing up procedure is that I could see how many measures are still left. Following is a fast preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is very neat. There is the Inbox section, accessible in the app’s sidebar — there land all the incoming requests from your customers. Then, we’ve got a section Chats, where you are able to view your existing conversations. It looks like this:
When chatting with your Clients you can quickly check their data — this convenient little attribute is put on the right and it is useful when targeting your customers’ needs. What is more, below we’ve site visitors section, informing us about each the people on our site.
Speaking of visitors Your site — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out what a user authors to you before he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, a broker get the small pop up on the right underside, asking if they want to chat, quick answer or dismiss (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to five agents. It provides customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7client service.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the one thing that’s missing is that it’s not very scalable. You have only two plans: one is very basic and the other one might not be enough if you are working with enterprises businesses. But, as always, it all depends on what you require. Mail Live Cin
A Wonderful addition that they Offer is what they call a Callback feature. What it does is that people can leave you their amount and you can call them back at your first convenience. On their site they are saying:”Chat is suitable for accompanying clients on the website, and immediate callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available online chat. You may easily get back in contact with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the customer can get your responds right for their Facebook. In regards to you as an agent, Jivo won’t make you switch between the apps to reply. All messages out of social networks look directly in the JivoChat desktop and/or mobile app.
Another of their Additions is your Mobile SDK, which lets you add live chat support to your own Android and iOS native apps. If your customers are spending a lot of time searching through your shop on mobile, they will surely find it very convenient.
If that’s not enough, They are throwing an API for programmers, that’s the entire documentation developers can use if they want to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the industry just for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also supply reports which monitor the quality of your customer service.
In terms of the design, The whole website looks very nice and that I may even say that UX doesn’t lack in that section. There is 1 thing that confused me when I was on the main site , I clicked on the chat window three days, before I understood I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that if I needed something, there was always somebody online chat!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who are looking for a basic live chat option, it truly does come for a fair price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I believe that they’re Excellent in what they provide, and I think They will be scaling and providing other programs with a larger range of attributes To satisfy their future clients. Mail Live Cin