Why choose Crisp? Mailchimp Api Net
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way it is possible to make the right choice for your company and startup as well. You may know how to compare live talks and that metrics could be important for you also. Mailchimp Api Net
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use before?
We have Used multiple other live chat before, which shifted their attention from a live chat to an”all in 1 company suite”. Their live chat still functions, but metrics which are significant for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we are looking for quality support and not quantity as well as the pricing seems to outperform the benefit. Our choice was clear at that moment: we needed to move on.
We found 14 days background, 30 days History and history (for higher plans that this is common), here the price scaling was interesting. All live talks we tried had this feature, a few at higher price tagsothers combined with a poorly implemented search feature, and so the background wasn’t accessible. With Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many contacts do we want?
We tried to answer that Question with another question”how many customers will talk with us” – and that was wrong – we made that mistake already once. We can not restrict on the contacts we create because we actually want to make contact with all of them. Endless contacts was what we were looking for (in an affordable price label ). What we found were chats with 100 active contacts for $0/month that was quite nice, we scaled that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is huge! They believe the same way we do at Storyblok, we don’t wish to restrict the consumer to the usage of this machine (eg. Content entries or contacts), we would like to scale because their team scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the exact same site for more than 30 seconds”. Those causes are a fantastic method to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part can be found in all solutions we analyzed and mainly available in the very first paid plan.
Ability to send campaign emails
From Time to Time we send mails Using our live chat. We think it’s a fantastic way to retarget our audience because we should have the ability to send pertinent content according to some metrics people live talks provide. To be honest, we are not sending many mails, because we hate spam on our side. So we like to send certain emails to particular target groups and again: we really enjoy the implementation in the Crisp client. It’s simple and satisfied our needs at a reasonable price tag.
Number of agents
The agent seats is kinda Intriguing, it’s something that you can control. You could choose 1 accounts for the entire group (which is cheap with the majority of solutions), or you might go for one chair for every team member. Since we want to get that personal approach to our customers the notion of using one account for the whole team was dropped immediately. We’ve started to compare the very first paid plan contrary to most of the high tier plans to see how the cost scales . The greatest prices we found were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw their highest bundle has unlimited agents seats included. Also, their free plan allowed 2 representatives, which was excellent for analyzing. Mailchimp Api Net
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We do not really utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included most of our tools – so we focused on how they operate and function with Slack. We analyzed some of these and most are actually working quite well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to them, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides one station to answer to your users using a very simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your customers. That is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The past few things you saw that we contrasted the lower tier plans and feature together with the highest tier plans, some are economical at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competition because of that pricey”ending” and those feature we did not need but would need to cover. We’re glad to state that we believe we got the best match for us, maybe it will fit as nicely for you. We saw the listing of 8 aspects above is all you need to locate your best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the globe. We could have had exactly the exact same experience with other live chats too, but the price combined with the feature set Crisp does offer, we would and already do recommend it to all of customers that are looking for a live discussion . We’ve upgraded to the Crisp endless plan some time ago, and are glad we made that decision. In case you have a question or want to tell us about your experience with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a conversation or chat with us using Crisp! Mailchimp Api Net