Why choose Crisp? Mailchimp Chat
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how you can make the perfect decision for your company and startup too. You may understand how to compare live talks and that metrics might be important for you too. Mailchimp Chat
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which somehow shifted their attention from a live conversation to an”all in 1 business suite”. Their live chat still works, but metrics which are significant for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we’re looking for quality support rather than quantity as well as the pricing appears to outperform the benefit. So our choice was apparent at the moment: we had to proceed.
We found 14 days history, 30 days History and history (for greater plans this is common), here the cost scaling was intriguing. All live talks we tried had this feature, some at higher price tags, others combined with a poorly implemented search feature, therefore the background wasn’t accessible. With Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many connections do we need?
We attempted to answer that Question with another question”how many customers will chat with us” – and that was incorrect – we made that mistake once. We can’t restrict on the contacts we create because we actually want to make contact with all of them. Endless contacts was exactly what we were searching for (at a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we scaled up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – that is enormous! They think the identical way we do in Storyblok, we do not want to restrict the consumer to the usage of the system (eg. Content entrances or contacts), we want to scale as their team scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the exact same website for more than 30 seconds”. Those causes are a fantastic method to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part can be found in most solutions we tested and mainly available in the very first paid plan.
Possibility to send campaign emails
From time to time we send emails Utilizing our live chat. We think it’s a good way to retarget our viewers because we should be able to send relevant content based on some metrics people live talks provide. To be honest, we’re not sending many emails, because we also hate spam on the side. Therefore we like to send specific mails to particular target groups and : we really enjoy the execution in the Crisp client. It’s simple and fulfilled our needs at a sensible price tag.
Number of brokers
The agent seats is kinda Intriguing, it’s something you can control. You could choose one accounts for the entire group (which is cheap with most options ), or you might go for a single seat for every team member. Since we want to have this personal approach to our customers the idea of using one account for the whole group was dropped immediately. We’ve begun to compare the very first paid plan contrary to most of the high tier plans to see the way the cost scales again. The greatest prices we found were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and saw that their greatest package has unlimited agents chairs included. Additionally, their free plan allowed 2 representatives, which was excellent for analyzing. Mailchimp Chat
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We do not actually use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included the majority of our tools – so we concentrated on how they work and perform with Slack. We analyzed some of them and most are actually working very well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to them, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole setup was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers one station to answer to your users employing a very simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for the customers. Which is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you read The past few things you saw that we compared the lower grade plans and attribute with the highest tier plans, some are economical at the start and become expensive as you use them. After using Crisp for six months now, and changed from a competition because of the pricey”end” and those feature we did not need but might need to cover. We’re pleased to state that we think we have the best match for us, maybe it will fit as well for you. We saw the listing of 8 aspects above is all you want to locate your best fit.
We made contact with incredible great people (thank You!) And companies all over the world. We could have had exactly the same experience with other live discussions as well, but the price combined with the attribute set Crisp does offer, we’d and do recommend it to all customers that are looking for a live discussion . We’ve updated to the Crisp endless plan some time ago, and are glad we made that choice. In case you have a query or want to inform us about your adventure with Crisp along with other live chats, don’t hesitate to drop us a comment below or send a conversation or talk to us with Crisp! Mailchimp Chat