Why Select Crisp? Mailchimp Integration Prestashop
In this article I’ll cover our Experience with Crisp, why we changed, and how it is possible to make the perfect decision for your business and startup as well. You may know how to compare live talks and that metrics might be significant for you also. Mailchimp Integration Prestashop
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat before, which shifted their attention from a live conversation to a”all in 1 company suite”. Their live chat still functions, but metrics which are significant for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our team members, which we did not use because we’re looking for quality service and not quantity as well as the pricing seems to outperform the advantage. Our decision was apparent at that moment: we had to proceed.
We found 14 days background, 30 days History and unlimited history (for higher plans this is common), also here the price scaling was intriguing. All live chats we attempted had that feature, some at higher price tagsothers combined with a badly executed search feature, therefore the history wasn’t available. Together with Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many connections do we want?
We attempted to answer that Question with another question”how many clients will chat with us?” – and that was wrong – we made that mistake once. We can’t limit on the connections we make because we really want to earn contact with them all. Endless contacts was exactly what we were searching for (at a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we climbed that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is huge! They believe the same way we do at Storyblokwe don’t want to limit the user to the usage of the machine (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the exact same site for over 30 seconds”. Those triggers are a good way to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component can be found in most options we analyzed and largely available in the very first paid plan.
Ability to send campaign messages
From Time to Time we send emails Using our live chat. We think it’s a fantastic way to retarget our audience because we should have the ability to send relevant content according to some metrics people live chats offer. In all honesty, we’re not sending many mails, because we hate spam on the side. Therefore we like to send specific mails to particular target groups and again: we really enjoy the execution in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Amount of agents
The broker chairs is rather Interesting, it’s something that you can control. You could choose 1 account for the entire team (which is cheap with the majority of options ), or you might go for a single chair for each team member. Since we want to get this personal approach to our customers the notion of using one accounts for the whole group was dropped immediately. We’ve started to compare the first paid program against the majority of the high tier programs to observe how the cost scales . The greatest prices we discovered were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and found that their greatest package has unlimited agents chairs included. Additionally, their free plan permitted 2 representatives, which was excellent for testing. Mailchimp Integration Prestashop
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We don’t really use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included the majority of our resources – so we focused on how they operate and function with Slack. We tested some of them and many are actually working very well. We found one that has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to them, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire setup was completed in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers one channel to reply to your users employing a simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your customers. That is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The past few points you noticed that we compared the lower tier plans and attribute with the highest tier programs, some are economical at the beginning and be expensive as you use them. After using Crisp for six months now, and switched from a competition because of the pricey”end” and those feature we didn’t need but might need to pay for. We’re glad to state we think we have the very best match for us, perhaps it will fit as well for you. We saw that the listing of 8 aspects above is all you need to find your best match.
We made contact with incredible Fantastic people (thank You!) And companies all around the globe. We could have had exactly the same experience with other live discussions as well, but the price combined with the attribute set Crisp does provide, we would and do recommend it to all customers who are looking for a live chat . We’ve updated to the Crisp endless plan a while ago, and are glad we made that choice. If you have a query or wish to inform us about your adventure using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a tweet or talk to us with Crisp! Mailchimp Integration Prestashop