Why choose Crisp? Mailchimp Net Api
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way it is possible to make the right choice for your business and startup too. You will understand how to compare live chats and which metrics might be important for you too. Mailchimp Net Api
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were searching for.
What did we use before?
We have Used several other live chat earlier, which somehow shifted their attention from a live chat to a”all in 1 business suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we are searching for quality support rather than quantity as well as the pricing seems to outperform the advantage. So our choice was clear at that moment: we had to proceed.
We found 14 times background, 30 days History and unlimited history (for greater plans that this is common), here the price scaling was interesting. All live talks we attempted had this feature, a few at higher price tagsothers together with a poorly implemented search feature, therefore the history was not available. Together with Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many connections do we want?
We tried to answer that Question with another question”how many customers will chat with us” – and that was wrong – we made that mistake once. We can’t limit on the contacts we create because we really want to make contact with them all. Unlimited contacts was what we were searching for (in an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – that is huge! They think the identical way we do in Storyblokwe don’t wish to limit the user to the usage of this machine (eg. Content entrances or entries ), we want to scale as their staff scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the same site for over 30 seconds”. Those causes are a good method to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component can be found in most solutions we analyzed and mainly available in the very first paid program.
Ability to send campaign emails
From time to time we send emails Using our live chat. We think that it’s a good way to retarget our viewers because we ought to have the ability to send pertinent content based on some metrics those live talks offer. To be honest, we are not sending many emails, because we hate spam on the side. Therefore we like to send certain mails to specific target groups and : we really enjoy the execution in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Amount of brokers
The agent seats is rather Interesting, it is something that you can control. You could choose 1 accounts for the whole team (which is cheap with the majority of solutions), or you could go for a single seat for each team member. Since we like to get that personal approach to our clients the idea of using one account for the entire team was dropped instantly. We’ve begun to compare the first paid program against most of the high tier programs to observe how the cost scales . The greatest prices we found were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and saw that their greatest bundle has unlimited agents chairs included. Additionally, their free plan permitted 2 agents, which was excellent for testing. Mailchimp Net Api
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We do not actually utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and added the majority of our resources already – so we focused on how they work and function with Slack. We tested some of these and most are actually working very well. We found one which has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to these, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was completed in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers a single channel to answer to your users using a very simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp actually Ships with the attention on such chat experience for the customers. That is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The last few things you saw that we contrasted the lower tier plans and attribute with the highest tier plans, some are economical at the beginning and be expensive as you use them. After using Crisp for six months now, and changed from a competition because of that pricey”end” and those attribute we did not need but would need to cover. We’re pleased to state that we think we have the very best fit for us, perhaps it will fit as well for you. We found the list of 8 aspects above is all you need to find your own best match.
We made contact with incredible great people (thank You!) And companies all over the world. We could have had the same experience with other live chats too, but the price combined with the attribute set Crisp does provide, we would and do recommend it to all clients that are looking for a live discussion . We have updated to the Crisp unlimited plan some time ago, and are thankful we made that decision. In case you’ve got a query or wish to inform us about your experience with Crisp and other live chats, feel free to drop us a comment below or send a conversation or talk to us using Crisp! Mailchimp Net Api