Overview Make A Chat Website
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party customer. There are many customizable aspects of this particular tool, and having live chat which can be found on your own site is a procedure which may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Make A Chat Website
The Live chat app is much more involved than your normal customer. You’ll be able to see every one of the visitors which are on your website at any particular time, as well as their own IP address, their own referral origin, their local time, operating system and a whole lot more. Though some of the information will be a whole lot more beneficial than the rest, it will help keep you (or your designated chat operators) as informed on your visitors as possible if they are needing any help. They provide 10 days free trial, no credit card required.
After you set up an account, You are attracted to a site that looks a little old fashioned. It seems like it’s full of ads, except it’s just a site edition of ProvideSupport. If you wont let that bother you too much, you may read the upcoming steps which you should take, such as customizing your conversation messenger window, then add chat buttons to your mails, produce a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message along with company’s logo. It is also possible to put in your operator’s picture so the chat appears more personal. The live chat button on the site can be chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that fit your site’s most important theme.
If you want to match your own Site’s style, you are able to customize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a spot from which a person writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing discussions between agents. The other representative can follow-up the situation and reply within seconds. It is useful when an agent doesn’t have the knowledge to solve the instance. Due to moving chats there is no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the right word. Make A Chat Website
Provide Support Cons
I am not an avid fan of The appearance of Provide Support interface. I miss the personalization when it comes to the whole site. The picture on the main page is a Stock picture which provides you the impression that everything there doesn’t have any personality as well. The video tutorial I saw felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the lack of character might have no effect on customer service on your site, it definitely discourages individuals like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four types of Payments, each month every two months, every six months and annually. Paying annually is the ideal alternative or each of the plans. They offer 3 plans — small company using 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file in which they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor info provides you an insight into what customers are searching for. You’ve got tons of customization options that you can use in your chat.
If you are not bothered by A little old look of the application, you may find there what you need to provide customer support to your clients.
Free Trial Option
Live Chat From Provide Support can be tried with no price for 30 days. All features (outside of further operators) can be accessed with this absolutely free time trial interval. Provide Support won’t continually harass you in the event that you do not take advantage of their supply, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” form of billing and support that is provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you are on the fence about whether or not to implement a live chat option on your site, our best suggestion is to provide this program a download, check it out for 30 days, and choose in the end of the free period if you would like to continue from there. Make A Chat Website