Why choose Crisp? Make A Free Email Domain

In this article I’ll cover our Expertise with Crisp, the reason we switched, and how it is possible to make the right choice for your company and startup too. You may know how to compare live talks and that metrics might be important for you also. Make A Free Email Domain

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How was that decision made?

Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were looking for.

 

What did we use before?

We have Used several other live chat before, which shifted their attention from a live conversation to a”all in one business suite”. Their live chat still works, but metrics which are important for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our staff members, which we did not use because we are searching for quality support and not quantity as well as the pricing appears to outperform the advantage. Our choice was apparent at that moment: we had to move on.

 

Chat log

We found 14 days background, 30 days History and unlimited history (for higher plans this is common), also here the cost scaling was interesting. All live chats we attempted had this feature, some at higher price tagsothers together with a poorly executed search feature, therefore the background wasn’t accessible. Together with Crisp, the boundless history is already available with their first paid plan, and it not only ships with a fair price tag, also their hunt works astoundingly well.

How many connections do we need?

First, we attempted to answer that Question with another question”how many customers will chat with us?” – and that has been wrong – we made that mistake once. We can not limit on the contacts we make because we really wish to make contact with all of them. Unlimited contacts was exactly what we were searching for (in a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we scaled up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:

So at Crisp, you don’t scale by usage – that is huge! They believe the identical way we do at Storyblokwe do not wish to limit the user to the usage of this system (eg. Content entries or contacts), we want to scale as their staff scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.

 

Trigger events / messages

Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the same website for more than 30 seconds”. Those triggers are a good method to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component is available in most solutions we analyzed and mainly available in the first paid plan.

 

Possibility to send campaign emails

From Time to Time we send emails Using our live chat. We think that it’s a fantastic way to retarget our audience because we should have the ability to send relevant content according to some metrics those live talks provide. To be honest, we’re not sending many mails, because we hate spam on the side. Therefore we want to send specific emails to particular target groups and : we really like the implementation in the Crisp customer. It’s simple and satisfied our needs at a sensible price tag.

 

Number of brokers

The broker chairs is rather Interesting, it is something you can control. You could choose 1 accounts for the whole group (which can be cheap with the majority of options ), or you might go for a single seat for every team member. Since we like to have that personal approach to our customers the notion of using one accounts for the whole team was dropped immediately. We’ve started to compare the first paid program against most of the high tier programs to see the way the price scales . The greatest costs we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw that their greatest package has unlimited agents chairs included. Additionally, their free strategy permitted 2 representatives, which was excellent for analyzing. Make A Free Email Domain

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Software Compatibility

Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We do not actually use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included the majority of our resources already – so we focused on how they operate and perform with Slack. We tested some of them and most are actually working very well. We found one that has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to these, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire setup was done in a couple of minutes.

 

Control the client via JavaScript

We’re using the live chat not Only on the site but also in our application itself. Clients might want to report an issue or simply have a quick question about something, hence the direct integration, and a possibility to initialize and hide/show the customer with JavaScript has been a must-have. It had been possible with the majority of live chats we have attempted, the documentation of Crisp about their JavaScript SDK is crystal clear and well documented so that we got that operating in less than 30 minutes.

 

What’s Crisp?

“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers a single channel to answer to your users employing a simple team inbox where you can handle all your user inquiries.”

From our experience, Crisp actually Ships with all the attention on such chat experience for the clients. Which is exactly what we were looking for as we evaluated other alternatives.

 

Pricing

This one is tricky. If you browse The past few points you saw that we contrasted the lower tier programs and attribute with the maximum tier plans, some are economical at the beginning and become costly as you use them. After using Crisp for six months now, and changed from a competition because of that expensive”ending” and those feature we didn’t need but would have to cover. We are glad to state that we believe we got the very best match for us, perhaps it will fit as well for you. We saw the list of 8 facets above is all you want to locate your best fit.

Wrap-up

We made contact with incredible great people (thank You!) And businesses all around the globe. We might have had exactly the exact same experience with other live chats as well, but the price combined with the attribute set Crisp does provide, we’d and already do recommend it to all clients who are searching for a live chat themselves. We have upgraded to the Crisp unlimited plan some time ago, and are thankful that we made that choice. If you’ve got a question or want to tell us about your adventure using Crisp along with other live chats, feel free to drop us a comment below or send us a conversation or chat with us using Crisp! Make A Free Email Domain

 

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