Summary Make Chat
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s linked to character, a foliage over their logo and green backdrop immediately made me feel calm. Well playedJivoChat! Make Chat
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To start a journey on this live chat instrument, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up process is that I could see just how many measures are nonetheless left. Following is a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s quite neat. There’s the Inbox section, available from the program’s sidebar — there territory all the incoming requests from your customers. Then, we have a section Chats, where you are able to view your existing discussions. It looks like this:
When conversing with your Customers you can quickly check their information — this convenient little feature is placed on the right and it’s invaluable when targeting your clients’ needs. What is more, below we’ve website visitors section, telling us about each the people on our website.
Speaking of traffic on Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out exactly what a user writers to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors write a message, an agent get the little pop up on the right bottom, asking if they want to chat, quick answer or dismiss (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to five agents. It provides customizable conversation in 20 languages, various apps (including mobile and desktop ) and 24”7client service.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that’s missing is that it is not very scalable. You have just two plans: one is very basic and another one might not be enough if you are working with partnerships businesses. But, as always, it all depends on what you require. Make Chat
A nice addition that they Provide is what they call a Callback attribute. What it really does is that people could leave you their amount and you can call them back at your first convenience. On their website they’re saying:”Chat is convenient for accompanying customers on the website, and instant callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available on discussion. You may easily get back in contact with your possible leads later.
JivoChats is integrated With Facebook Messenger, which means the client can receive your responds right for their Facebook. In regards to you as a broker, Jivo won’t make you switch between the apps to reply. All messages out of social networks appear right in the JivoChat desktop and/or mobile program.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your customers are spending a great deal of time searching through your store on mobile, they will surely find it very convenient.
In case that is not enough, They’re throwing an API for programmers, which is the whole documentation developers can utilize if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they’ve been on the market just for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more fulfilled, they also supply reports that track the quality of your customer service.
In terms of the Plan, The entire website looks really nice and I can also say that UX doesn’t lack in that section. There is one thing which confused me though: when I had been on the main websiteI clicked on the conversation window three times, until I understood that I want to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that if I wanted something, there was always someone online discussion!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who are searching for a standard live chat option, it truly will come for a fair price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it is going to be just perfect For you? I believe that they are really good in what they offer, and I think They’ll be scaling and supplying different plans using a larger selection of features To meet their future clients. Make Chat