Summary Make Up Chat
Let’s start with JivoChat’s home page. As a major fan of green and that’s linked to character, a leaf above their logo and green backdrop immediately made me feel calm. Well playedJivoChat! Make Up Chat
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To start a journey with this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential customers like best: discounts!
What I liked about the Signing up process is that I could see how many measures are nonetheless left. Here’s a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s very neat. There is the Inbox section, available from the program’s sidebar — there land each of the incoming requests from the clients. Then, we have a segment invisibly, where you can see your existing discussions. It looks like this:
When conversing with your Customers you can quickly check their data — this convenient little feature is put on the right and it is invaluable when targeting your clients’ needs. What’s more, below we have website visitors department, telling us about all of the folks on our website.
Speaking of visitors on Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to see what a user authors to you until he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the little pop up on the right underside, asking if they want to chat, quick answer or dismiss (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to five agents. It provides customizable chat in 20 languages, various apps (including desktop and mobile) and 24”7customer service.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that is missing is that it is not very scalable. You’ve only two strategies: one is very basic and the other one may be insufficient if you are working with partnerships businesses. But, as always, it all depends on your needs. Make Up Chat
A Wonderful addition that they Provide is that which they call a Callback attribute. What it really does is that people can leave you their amount and you’ll be able to call them back at your first convenience. On their website they are saying:”Chat is convenient for accompanying clients on the website, and immediate callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available on chat. You may easily get back in contact with your potential leads afterwards.
JivoChats is integrated With Facebook Messenger, so the client can get your responds right for their Facebook. In regards to you as an agent, Jivo won’t make you change between the apps to reply. All messages from social networks appear directly in the JivoChat desktop and/or cellular app.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native apps. If your clients are spending a great deal of time searching through your shop on cellular, they will definitely find it rather convenient.
If that is not enough, They’re throwing an API for developers, that’s the whole documentation programmers can utilize if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they’ve been on the industry just for 4 decades — and this thing takes resources and time.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more satisfied, they also offer reports that monitor the level of your customer services.
In terms of the Plan, The entire site looks really nice and that I may even say that UX doesn’t lack in that department. There is one thing which confused me though: when I had been on the main websiteI clicked on the conversation window three days, before I understood I want to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that if I needed something, there was always someone online chat!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its job. For businesses who’re searching for a standard live chat option, it actually does come for a reasonable price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I believe that they’re really good in what they provide, and I think They will be scaling and providing other programs with a wider range of features To meet their future clients. Make Up Chat