Why choose Crisp? Make Your Own Email Domain
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way it is possible to make the right choice for your business and startup as well. You will know how to compare live talks and that metrics might be significant for you too. Make Your Own Email Domain
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were looking for.
What did we use before?
We have Used multiple other live chat earlier, which shifted their attention from a live chat to an”all in one business suite”. Their live chat still functions, but metrics which are significant for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our team members, which we did not use because we’re searching for quality service rather than quantity and the pricing seems to outperform the benefit. Our decision was clear at the moment: we needed to proceed.
We found 14 times history, 30 days History and history (for higher plans that this is common), here the price scaling was interesting. All live chats we tried had that feature, some at higher price tags, others combined with a badly implemented search feature, therefore the background was not accessible. Together with Crisp, the boundless history is already available with their first paid program, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many connections do we need?
We tried to answer that Question with another question”how many customers will chat with us?” – and that was wrong – we made that mistake once. We can not limit on the connections we create because we actually wish to earn contact with them all. Unlimited contacts was exactly what we were looking for (in an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we scaled that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is huge! They think the same way we do in Storyblok, we do not want to limit the consumer to the usage of this system (eg. Content entries or entries ), we would like to scale because their staff scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the exact same website for more than 30 seconds”. Those triggers are a fantastic way to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component is available in all solutions we tested and largely available in the first paid program.
Ability to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think it’s a good way to retarget our viewers because we should be able to send relevant content according to some metrics those live chats provide. In all honesty, we’re not sending many mails, because we also hate spam on our side. So we like to send certain mails to specific target groups and : we really like the execution in the Crisp customer. It is simple and fulfilled our needs at a sensible price tag.
Number of brokers
The broker seats is rather Interesting, it’s something you can control. You could choose one accounts for the whole team (which is cheap with most solutions), or you could go for one seat for every team member. Since we want to get that personal approach to our customers the notion of using one account for the whole group was dropped immediately. We’ve started to compare the very first paid program against the majority of the high tier plans to observe how the cost scales again. The greatest prices we found were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and found their highest bundle has unlimited agents seats included. Additionally, their free plan permitted 2 representatives, which was great for analyzing. Make Your Own Email Domain
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We don’t really use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and included the majority of our tools – so we concentrated on how they work and function together with Slack. We tested some of them and most are actually working quite well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to these, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers a single channel to answer to your users employing a very simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your clients. Which is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The past few points you noticed that we compared the lower grade plans and feature together with the highest tier plans, some are economical at the start and become expensive as you use them. After using Crisp for six months now, and switched from a competition because of that expensive”ending” and those feature we didn’t need but might need to pay for. We’re glad to state that we believe we got the best fit for us, maybe it will fit as well for you. We found that the listing of 8 facets above is all you want to locate your best fit.
We made contact with unbelievable great people (thank You!) And businesses all over the globe. We might have had the same experience with other live discussions as well, but the price combined with the attribute set Crisp does offer, we would and do recommend it to all of customers that are looking for a live chat themselves. We have upgraded to the Crisp endless plan a while ago, and are glad we made that decision. In case you’ve got a query or want to inform us about your experience with Crisp along with other live chats, feel free to drop us a comment below or send a conversation or chat with us using Crisp! Make Your Own Email Domain