Overview Match Live Chat
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party client. There are lots of customizable aspects of the particular tool, and using live chat available on your website is a process which may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Match Live Chat
The Live chat program is a great deal more involved than your normal client. You will be able to observe each of the visitors that are on your website at any given time, as well as their IP address, their referral source, their regional time, operating system and a whole lot more. Though some of this information will be a whole lot more valuable than the remainder, it will help keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any assistance. They provide 10 days free trial, no credit card needed.
After you set up an account, You are attracted to a website that looks somewhat old fashioned. It looks like it is full of advertisements, except it is only a site version of ProvideSupport. If you wont let this bother you too much, you can read the next steps that you should take, such as customizing your chat messenger window, then add chat buttons for your emails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s logo. It is also possible to put in your operator’s image so the chat appears more private. The live chat button on the website can be either chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that fit your website’s most important theme.
If You Would like to match your Site’s style, you can customize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing discussions between representatives. Another representative can follow-up the case and reply within minutes. It’s useful when an agent doesn’t possess the knowledge to solve the instance. Thanks to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Match Live Chat
Provide Support Drawbacks
I am not an avid fan of The look of Provide Support interface. I overlook the personalization when it comes to the whole website. The picture on the main page is a Stock picture which provides you the impression that everything there doesn’t have any personality too. The movie tutorial I watched felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of personality might not have any effect on customer service on your website, it certainly discourages people like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four types of Payments, each month every 2 months, every six months and yearly. Paying annually is the best option or all of the plans. They provide 3 plans — little company with 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF document where they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor info provides you an insight in what clients are searching for. You have tons of customization options that you may use in your chat.
If you’re not bothered by A little old look of the application, you might find there what you need to provide customer support to your clients.
Free Trial Option
Live Chat From Provide Support could be tried without any price for 30 days. All attributes (outside of further operators) could be retrieved with this absolutely free time trial interval. Provide Support won’t always harass you if you do not take advantage of their supply, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” form of charging and support that is provided. None of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to employ a live chat solution on your site, our best suggestion is to provide this program a download, check it out for 30 days, and decide at the end of the free period if you’d like to keep from there. Match Live Chat