Introduction Mcafee Live Chat
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party client. There are lots of customizable facets of the tool, and having live chat available on your website is a process which may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. Mcafee Live Chat
The Live chat app is a great deal more involved than your normal customer. You’ll have the ability to observe every one of the visitors that are on your site at any given time, in addition to their own IP address, their own referral source, their regional time, operating system and much more. Though some of this info will be a whole lot more valuable than the remainder, it is going to help keep you (or your designated chat operators) as informed on your customers as possible should they be in need of any assistance. They offer 10 days free trial, no credit card needed.
After you set up an account, You are brought to a site that looks somewhat old fashioned. It seems like it’s packed with advertisements, except it’s just a site version of ProvideSupport. If you wont let this bother you too much, you can read the upcoming steps which you should take, such as customizing your conversation messenger window, add chat buttons for your mails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s emblem. You can also add your operator’s image so the chat appears more private. The live chat button on the site can be either chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that fit your website’s most important theme.
If You Would like to match your Website’s style, you can customize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing chats between agents. The other agent can follow the case and answer within seconds. It is helpful when an agent does not have the knowledge to address the case. Thanks to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the right word. Mcafee Live Chat
Provide Support Cons
I’m not a avid fan of The appearance of Provide Support interface. I miss that the personalization when it comes to the whole site. The picture on the main page is a Stock picture which provides you the impression that everything there doesn’t have any character as well. The video tutorial I saw felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of personality might not have any impact on customer support on your website, it certainly discourages people like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four Kinds of Payments, every month every 2 weeks, every six months and annually. Paying annually is the best alternative or all the plans. They provide 3 plans — small business with 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can take a look at the PDF file in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor info provides you an insight in what customers are looking for. You’ve got tons of customization options that you can use in your conversation.
If you’re not bothered by A little old look of the application, you may discover there what you want to give customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be attempted without any price for 30 days. All features (outside of additional operators) could be accessed with this absolutely free time trial period. Provide Support won’t always harass you in the event that you do not take advantage of the offer, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” form of billing and service that is provided. None of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat option on your site, our very best suggestion is to give this program a download, try it out for 30 days, and decide in the end of the free period whether you would like to keep from there. Mcafee Live Chat