Why Select Crisp? Mcx Live Chat Software
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the right choice for your company and startup as well. You may know how to compare live talks and that metrics could be significant for you too. Mcx Live Chat Software
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which somehow shifted their focus from a live conversation to an”all in 1 business suite”. Their live chat still works, but metrics that are important for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our team members, which we did not use because we are searching for quality service rather than quantity and the pricing seems to outperform the benefit. So our decision was clear at the moment: we needed to proceed.
We found 14 days history, 30 days History and unlimited history (for greater plans that this is common), also here the cost scaling was interesting. All live chats we attempted had this feature, a few at higher price tags, others together with a poorly implemented search feature, therefore the history was not accessible. Together with Crisp, the boundless history is already available with their original paid plan, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many connections do we need?
We attempted to answer that Question with another question”how many customers will talk with us” – and that was incorrect – we made that mistake already once. We can’t restrict on the contacts we create because we actually want to earn contact with all of them. Endless contacts was exactly what we were looking for (at a reasonable price tag). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is enormous! They believe the identical way we do at Storyblokwe do not want to restrict the consumer to the usage of the machine (eg. Content entrances or entries ), we would like to scale as their team scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same site for over 30 seconds”. Those triggers are a fantastic way to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part can be found in most solutions we tested and largely available in the first paid plan.
Ability to send campaign messages
From time to time we send emails Utilizing our live chat. We think it’s a good way to retarget our audience because we should have the ability to send relevant content based on some metrics people live chats provide. In all honesty, we are not sending many emails, because we also hate spam on the side. Therefore we like to send specific mails to specific target groups and : we really like the execution in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Number of agents
The broker seats is rather Intriguing, it’s something that you can control. You could choose one account for the entire team (which can be cheap with most options ), or you could go for one seat for every team member. Since we want to have that personal approach to our clients the idea of using one account for the whole group was dropped instantly. We have begun to compare the very first paid program against the majority of the high tier plans to see how the cost scales again. The greatest costs we found were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw that their highest package has unlimited agents chairs included. Additionally, their free strategy permitted 2 representatives, which was great for analyzing. Mcx Live Chat Software
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We don’t really use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and added most of our tools already – so we focused on how they work and function with Slack. We tested some of them and most are actually working very well. We found one that has huge delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to them, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire setup was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides one channel to reply to your users employing a simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp really Ships with all the focus on that chat experience for your customers. Which is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The past few points you saw that we contrasted the lower grade programs and attribute together with the highest tier programs, some are economical at the start and become costly as you use them. After using Crisp for six months now, and switched from a competition because of that pricey”ending” and those attribute we did not need but might have to cover. We are pleased to state we think we have the best fit for us, maybe it will fit as nicely for you. We found that the list of 8 aspects above is all you need to find your own best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the world. We could have had the same experience with other live chats as well, but the price tag combined with the feature set Crisp does offer, we would and do recommend it to all of clients who are searching for a live discussion . We have upgraded to the Crisp endless plan a while ago, and are thankful we made that decision. If you’ve got a question or wish to inform us about your adventure with Crisp along with other live chats, don’t hesitate to drop us a comment below or send a conversation or talk to us using Crisp! Mcx Live Chat Software