Why choose Crisp? Messenger Api Send Message
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way you can make the perfect choice for your company and startup too. You may know how to compare live talks and that metrics could be important for you also. Messenger Api Send Message
How was that choice made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat earlier, which shifted their attention from a live conversation to a”all in 1 business suite”. Their live chat still functions, but metrics which are important for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we are searching for quality support and not quantity and the pricing appears to outperform the benefit. Our decision was apparent at that moment: we had to move on.
We found 14 days background, 30 days History and history (for greater plans this is common), here the price scaling was interesting. All live chats we tried had this attribute, some at higher price tagsothers combined with a badly implemented search feature, therefore the background was not accessible. Together with Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many connections do we want?
We attempted to answer that Question with another question”how many clients will chat with us” – and that was wrong – we made that mistake already once. We can not restrict on the contacts we create because we actually wish to earn contact with all of them. Endless contacts was what we were looking for (at a reasonable price tag). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is enormous! They think the identical way we do at Storyblok, we do not want to limit the user to the usage of this machine (eg. Content entrances or contacts), we want to scale because their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the exact same site for more than 30 seconds”. Those triggers are a good method to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part can be found in all solutions we tested and largely available in the very first paid plan.
Possibility to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we ought to have the ability to send relevant content based on some metrics those live chats offer. To be honest, we’re not sending many mails, because we also hate spam on the side. Therefore we like to send certain emails to particular target groups and : we really like the implementation in the Crisp client. It’s straightforward and satisfied our needs at a sensible price tag.
Number of agents
The agent seats is kinda Interesting, it is something you can control. You could choose 1 accounts for the whole group (which is cheap with the majority of options ), or you could go for one chair for each team member. Since we want to have that personal approach to our customers the idea of using one accounts for the entire team was dropped immediately. We’ve started to compare the very first paid program contrary to most of the high tier plans to observe the way the cost scales . The highest costs we found were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and found that their greatest bundle has unlimited agents chairs included. Also, their free plan allowed 2 agents, which was excellent for testing. Messenger Api Send Message
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We don’t really use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added the majority of our tools already – so we focused on how they work and perform with Slack. We tested some of them and most are actually working quite well. We found one that has huge delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to these, but we do not know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole setup was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single station to answer to your users employing a very simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp really Ships with all the focus on that chat experience for the customers. That is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The last few things you noticed that we contrasted the lower tier programs and feature together with the maximum tier plans, some are cheap at the beginning and become costly as you use them. After using Crisp for six months now, and changed from a competition because of that expensive”ending” and those feature we did not need but would have to pay for. We are glad to say that we believe we got the very best fit for us, perhaps it will fit as nicely for you. We found the list of 8 aspects above is all you need to locate your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the globe. We might have had exactly the same experience with other live chats too, but the price tag combined with the feature set Crisp does offer, we would and already do recommend it to all customers that are looking for a live chat themselves. We’ve updated to the Crisp unlimited plan some time ago, and are thankful we made that choice. In case you have a query or wish to inform us about your experience using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a conversation or chat with us using Crisp! Messenger Api Send Message