Introduction Messenger Live Mail
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party customer. There are many customizable facets of this tool, and having live chat available on your site is a procedure that may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Messenger Live Mail
The Live chat app itself is a great deal more involved than your average client. You will be able to see each of those visitors that are on your website at any particular time, in addition to their own IP address, their own referral source, their regional time, working system and much more. Though some of the info is going to be much more beneficial than the remainder, it will help to keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any help. They provide 10 days free trial, no credit card needed.
Once you install an account, You’re attracted to a site which looks a little old fashioned. It seems like it is full of ads, but it’s just a website edition of ProvideSupport. If you wont let this bother you too much, you may read the upcoming steps that you should take, like customizing your chat messenger window, add chat buttons to your mails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your greeting message and company’s emblem. You can also put in your operator’s picture so the chat looks more personal. The live chat button on the website can be either chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that match your website’s main theme.
If You Would like to match your own Site’s style, you can customize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your visitor’s IP address, host name, referrer address, pages visited . You can also see a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing chats between agents. The other representative can follow the case and answer within minutes. It’s helpful when an agent does not possess the knowledge to solve the case. Due to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. Messenger Live Mail
Provide Support Drawbacks
I am not an avid fan of The look of Provide Support port. I miss the personalization when it concerns the whole website. The image on the main page is a Stock image which provides you the impression that everything there doesn’t have any personality as well. The movie tutorial I saw felt automatic, like it was not the real person talking.
I like brands with personalities. While the dearth of personality here might not have any impact on customer support on your site, it certainly discourages people like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four Kinds of Payments, each month every two weeks, every six months and annually. Paying annually is the ideal option or each of the plans. They provide 3 plans — small company using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF document where they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor information provides you an insight in what clients are looking for. You’ve got a lot of customization options that you can use in your conversation.
If you are not bothered by A tiny old expression of the program, you might discover there what you need to provide customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be tried without any cost for 30 days. All attributes (out of additional operators) can be retrieved with this free time trial interval. Provide Support will not always harass you in the event that you don’t take advantage of their supply, possibly, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of charging and service that’s provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat option on your website, our very best suggestion would be to provide this program a download, check it out for 30 days, and decide in the end of the free period whether you would like to keep from that point. Messenger Live Mail