Intro Messenger Live
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party client. There are many customizable facets of the particular tool, and having live chat available on your site is a process which can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Messenger Live
The Live chat program is a great deal more involved than your normal client. You will have the ability to see each of the visitors which are on your website at any given time, as well as their IP address, their own referral source, their regional time, working system and much more. While some of this information will be much more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible if they are needing any assistance. They provide 10 days free trial, no credit card needed.
Once you set up an account, You’re attracted to a website which looks a little old fashioned. It seems like it is full of advertisements, but it is just a website version of ProvideSupport. If you won’t let that bother you too much, you may read the next steps which you should take, like customizing your chat messenger window, add chat buttons to your mails, produce a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message along with company’s logo. It is also possible to put in your operator’s image so the chat appears more personal. The live chat button on the site can be chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that match your site’s main theme.
If you want to match your own Website’s style, you are able to customize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing chats involving representatives. The other agent can follow the situation and answer within seconds. It’s helpful when an agent doesn’t have the knowledge to address the instance. Thanks to moving talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Messenger Live
Provide Support Disadvantages
I am not a avid fan of The appearance of Provide Support interface. I overlook the personalization when it concerns the whole site. The image on the home page is a Stock picture which gives you the belief that everything there does not have any character too. The movie tutorial I saw felt automated, like it was not the actual person talking.
I like brands with personalities. While the lack of personality here might have no impact on customer support on your website, it certainly discourages individuals like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four types of Payments, every month every two months, every six months and yearly. Paying annually is your ideal option or all the plans. They provide 3 plans — little business with 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF document in which they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor information gives you an insight in what customers are looking for. You have a lot of customization options that you can use in your chat.
If you’re not bothered by A little old look of the program, you might find there what you want to provide customer service to your clients.
Free Trial Option
Live Chat From Provide Support could be tried with no price for 30 days. All attributes (out of additional operators) could be retrieved with this free time trial interval. Provide Support won’t continually harass you in the event that you don’t take advantage of their supply, possibly, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of charging and service that is provided. Not one of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat solution on your site, our best suggestion would be to provide this app a download, try it out for 30 days, and choose at the end of the free period if you would like to continue from there. Messenger Live