Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s connected to character, a leaf above their logo and green background instantly made me feel calm. Well played, JivoChat! Michat
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to clients visiting your site, Facebook, Telegram, and Viber — all of that in real time. To start a journey with this live chat instrument, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential customers like best: reductions!
What I liked about the Signing up procedure is I could see how many measures are still left. Following is a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it’s very neat. There is the Inbox part, accessible in the program’s sidebar — there land each of the incoming requests from your clients. Then, we have a segment invisibly, where you are able to view your existing conversations. It looks like this:
When conversing with your Clients you can immediately check their information this convenient little attribute is put on the correct and it’s invaluable when targeting your clients’ needs. What is more, below we’ve website visitors department, informing us about each the folks on our site.
Speaking of visitors on Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out what a user authors to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Additionally, when a Visitors compose a message, an agent get the little pop up on the perfect underside, asking if they want to chat, quick answer or ignore (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7client service.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that’s missing is that it is not very scalable. You have just two plans: one is very basic and another one might be insufficient if you are working with partnerships businesses. But, as always, it all depends on what you require. Michat
A Wonderful addition that they Provide is what they call a Callback attribute. What it does is that people can leave you their number and you can call them back at your first convenience. On their site they are saying:”Chat is suitable for delicately accompanying customers on the website, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online chat. You can easily get back in touch with your possible leads later.
JivoChats is incorporated With Facebook Messenger, so the customer can get your responds right to their Facebook. When it comes to you as an agent, Jivo won’t make you switch between the apps to reply. All messages from social networks appear right in the JivoChat desktop or mobile program.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your customers are spending a great deal of time browsing through your store on cellular, they will definitely find it rather convenient.
In case that’s not enough, They are throwing an API for programmers, which is the whole documentation developers can use if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they have been on the industry only for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also supply reports that track the quality of your customer services.
Concerning the design, The whole website looks very nice and I can also say that UX doesn’t lack in that section. There is one thing that confused me though: when I was on the primary websiteI clicked on the conversation window three times, before I realized I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that whenever I needed something, there was always someone on chat!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who are searching for a standard live chat option, it truly does come for a fair price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I believe that they are really good in what they provide, and I think They will be scaling and providing other programs using a wider selection of attributes To satisfy their future clients. Michat