Intro Micro Chat
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party customer. There are lots of customizable facets of the particular tool, and using live chat available on your site is a process that may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Micro Chat
The Live chat program itself is a great deal more involved than your normal client. You’ll be able to observe each of the visitors which are on your website at any particular time, as well as their own IP address, their own referral source, their local time, working system and a whole lot more. While some of the info will be a whole lot more valuable than the remainder, it will help to keep you (or your designated chat operators) as educated on your customers as possible should they be needing any help. They offer 10 days free trial, no credit card needed.
Once you install an account, You are brought to a site that seems somewhat old fashioned. It seems like it is full of advertisements, except it is just a site edition of ProvideSupport. If you won’t let this disturb you too much, you can read the upcoming steps that you ought to take, such as customizing your conversation messenger window, then add chat buttons to your emails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s logo. You can also put in your operator’s picture so the chat looks more personal. The live chat button on the website can be chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that match your site’s most important theme.
If you want to match your own Website’s style, you can customize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing chats involving representatives. Another agent can follow-up the case and reply within seconds. It is helpful when an agent doesn’t have the knowledge to address the instance. Due to moving talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Micro Chat
Provide Support Drawbacks
I am not an avid fan of The appearance of Provide Support port. I miss the personalization when it concerns the whole site. The image on the home page is a Stock image which gives you the belief that everything there doesn’t have any personality too. The video tutorial I saw felt automatic, like it was not the real person talking.
I like brands with personalities. While the lack of character here might have no effect on customer support on your website, it certainly discourages people like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four Kinds of Payments, every month every 2 months, every six months and annually. Paying annually is the best option or all the plans. They offer 3 plans — little business using 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF document where they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor information gives you an insight in what clients are searching for. You have a lot of customization options that you can use in your conversation.
If you’re not bothered by A little old look of the application, you might discover there what you want to provide customer support to your customers.
Free Trial Option
Live Chat From Provide Support can be tried without any cost for 30 days. All attributes (out of further operators) can be accessed with this free time trial interval. Provide Support won’t continually harass you if you do not take advantage of the offer, either, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” form of charging and support that’s provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat solution on your website, our very best suggestion would be to provide this program a download, try it out for 30 days, and choose in the end of the free period whether you’d like to continue from that point. Micro Chat