Intro Microsoft Chat Client
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party customer. There are lots of customizable facets of the particular tool, and using live chat available on your site is a procedure that can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Microsoft Chat Client
The Live chat program itself is a great deal more involved than your average client. You’ll have the ability to observe every one of those visitors that are on your website at any given time, in addition to their own IP address, their own referral source, their regional time, operating system and much more. While some of this info is going to be a whole lot more valuable than the rest, it is going to help keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any assistance. They provide 10 days free trial, no credit card required.
After you set up an account, You are brought to a website which looks somewhat old fashioned. It looks like it’s packed with ads, except it is just a site version of ProvideSupport. If you wont let that disturb you too much, you can read the upcoming steps which you ought to take, such as customizing your conversation messenger window, then add chat buttons to your emails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s emblem. You can also put in your operator’s image so the chat looks more private. The live chat button on the site can be chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that match your site’s main theme.
If You Would like to match your Website’s style, you are able to customize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing discussions involving agents. The other representative can follow-up the situation and answer within seconds. It’s useful when an agent does not have the knowledge to solve the case. Thanks to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Microsoft Chat Client
Provide Support Cons
I am not an avid fan of The look of Provide Support port. I miss that the personalization when it concerns the whole website. The image on the main page is a Stock image which gives you the belief that everything there doesn’t have any character too. The movie tutorial I saw felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of personality here might not have any effect on customer support on your website, it certainly discourages people like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four Kinds of Payments, every month every 2 months, every six months and annually. Paying annually is your best alternative or each the plans. They offer 3 plans — little company with 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document in which they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor information provides you an insight into what clients are searching for. You’ve got tons of customization options that you may use in your chat.
If you are not bothered by A tiny old look of the application, you might find there what you need to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support could be attempted without any price for 30 days. All features (outside of further operators) can be retrieved with this absolutely free time trial interval. Provide Support won’t continually harass you in the event that you don’t take advantage of their supply, either, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of billing and support that’s provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat option on your website, our best suggestion is to provide this app a download, try it out for 30 days, and decide at the end of the free period whether you’d like to continue from that point. Microsoft Chat Client