Introduction Microsoft Chat Messenger
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party client. There are lots of customizable facets of this particular tool, and having live chat available on your site is a procedure that may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Microsoft Chat Messenger
The Live chat program itself is much more involved than your normal customer. You will be able to see every one of the visitors which are on your website at any given time, in addition to their own IP address, their own referral source, their regional time, working system and much more. While some of the information is going to be much more valuable than the rest, it will help to keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any help. They provide 10 days free trial, no credit card needed.
Once you set up an account, You are attracted to a website that seems somewhat old fashioned. It looks like it is full of advertisements, except it’s only a site edition of ProvideSupport. If you won’t let that disturb you too much, you can read the next steps which you ought to take, such as customizing your chat messenger window, then add chat buttons for your emails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s logo. It is also possible to put in your operator’s picture so the chat looks more private. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that fit your site’s main theme.
If you want to match your own Website’s style, you can personalize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing discussions between agents. The other agent can follow-up the case and answer within minutes. It is useful when an agent doesn’t possess the knowledge to solve the instance. Thanks to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Microsoft Chat Messenger
Provide Support Cons
I’m not a avid fan of The appearance of Provide Support port. I overlook that the personalization when it comes to the whole site. The picture on the main page is a Stock picture which gives you the impression that everything there does not have any character as well. The movie tutorial I watched felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of character here might have no effect on customer support on your website, it certainly discourages individuals like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four Kinds of Payments, each month every 2 weeks, every six months and yearly. Paying annually is your ideal alternative or each the plans. They offer 3 plans — little company with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF document where they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor information gives you an insight into what customers are looking for. You have tons of customization options that you may use in your chat.
If you are not bothered by A little old look of the program, you may find there what you want to provide customer service to your customers.
Free Trial Period
Live Chat From Provide Support can be attempted with no price for 30 days. All attributes (out of further operators) could be retrieved with this free time trial interval. Provide Support won’t continually harass you in the event that you do not take advantage of their supply, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” form of billing and service that’s provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat solution on your site, our best suggestion is to provide this app a download, try it out for 30 days, and choose at the end of the free period if you’d like to keep from there. Microsoft Chat Messenger