Introduction Microsoft Customer Care Online Chat
Provide Support is a Live Chat Service that can be implemented on websites and operated remotely as a third party customer. There are lots of customizable aspects of the tool, and using live chat available on your own website is a procedure that may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Microsoft Customer Care Online Chat
The Live chat program itself is much more involved than your normal customer. You will be able to observe every one of those visitors which are on your website at any given time, in addition to their own IP address, their referral source, their regional time, operating system and much more. Though some of the info will be a whole lot more beneficial than the remainder, it will help to keep you (or your designated chat operators) as educated on your customers as possible should they be needing any assistance. They provide 10 days free trial, no credit card required.
Once you install an account, You are attracted to a website which seems a little old fashioned. It looks like it is packed with ads, but it’s just a site edition of ProvideSupport. If you won’t let this bother you too much, you may read the next steps that you ought to take, such as customizing your conversation messenger window, add chat buttons to your mails, create a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s logo. It is also possible to put in your operator’s image so the chat appears more personal. The live chat button on the site can be chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that fit your website’s main theme.
If You Would like to match your Website’s style, you can personalize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing discussions between agents. Another representative can follow the situation and reply within minutes. It’s useful when an agent doesn’t have the knowledge to address the case. Thanks to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. Microsoft Customer Care Online Chat
Provide Support Cons
I am not a avid fan of The look of Provide Support interface. I overlook the personalization when it comes to the whole site. The picture on the home page is a Stock picture which provides you the belief that everything there doesn’t have any character too. The movie tutorial I saw felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of personality might not have any effect on customer support on your site, it certainly discourages individuals like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four Kinds of Payments, each month every two months, every six months and annually. Paying annually is your ideal option or each the plans. They provide 3 plans — little company using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor info provides you an insight in what customers are looking for. You have tons of customization options that you may use in your conversation.
If you’re not bothered by A little old expression of the application, you may find there what you need to give customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be tried with no cost for 30 days. All attributes (outside of additional operators) could be accessed with this free time trial period. Provide Support will not always harass you if you do not take advantage of the offer, either, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” form of billing and service that is provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat solution on your website, our very best suggestion would be to give this app a download, check it out for 30 days, and choose at the end of the free period whether you’d like to continue from that point. Microsoft Customer Care Online Chat