Intro Microsoft Customer Service Online Chat
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party customer. There are lots of customizable aspects of the tool, and having live chat which can be found on your own website is a process that can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. Microsoft Customer Service Online Chat
The Live chat program itself is a great deal more involved than your normal customer. You will be able to see every one of those visitors that are on your website at any particular time, as well as their own IP address, their referral origin, their local time, operating system and a whole lot more. While some of the information will be much more valuable than the remainder, it will help keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any help. They offer 10 days free trial, no credit card needed.
After you set up an account, You are attracted to a website that seems somewhat old fashioned. It looks like it’s full of advertisements, except it’s only a website edition of ProvideSupport. If you won’t let this disturb you too much, you may read the upcoming steps which you should take, like customizing your conversation messenger window, then add chat buttons to your mails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s emblem. You can also add your operator’s image so the chat looks more personal. The live chat button on the website can be chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your own Website’s style, you can customize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a place from which a person writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing chats involving agents. The other agent can follow the situation and answer within minutes. It’s useful when an agent does not have the knowledge to solve the case. Thanks to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. Microsoft Customer Service Online Chat
Provide Support Cons
I’m not a avid fan of The look of Provide Support interface. I overlook that the personalization when it concerns the whole site. The picture on the main page is a Stock picture which gives you the belief that everything there does not have any personality too. The movie tutorial I saw felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of personality might not have any effect on customer service on your site, it definitely discourages people like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four types of Payments, every month every two weeks, every six months and yearly. Paying annually is the best option or all of the plans. They offer 3 plans — small company with 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF file where they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor info gives you an insight into what customers are searching for. You’ve got a lot of customization options that you can use in your chat.
If you’re not bothered by A little old look of the program, you might discover there what you need to provide customer service to your clients.
Free Trial Period
Live Chat From Provide Support can be attempted without any price for 30 days. All attributes (out of further operators) can be accessed with this absolutely free time trial interval. Provide Support will not continually harass you in the event that you don’t take advantage of their offer, either, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” form of charging and support that is provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat option on your site, our very best suggestion would be to give this program a download, check it out for 30 days, and choose in the end of the free period whether you’d like to continue from that point. Microsoft Customer Service Online Chat