Why Select Crisp? Microsoft Live Chat Software
In this article I’ll cover our Experience with Crisp, why we changed, and the way it is possible to make the perfect choice for your business and startup as well. You may know how to compare live talks and that metrics could be important for you also. Microsoft Live Chat Software
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat earlier, which somehow shifted their attention from a live conversation to a”all in one company suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we’re searching for quality support rather than quantity as well as the pricing appears to outperform the advantage. So our decision was clear at that moment: we needed to proceed.
We found 14 days background, 30 days History and history (for higher plans this is common), here the cost scaling was interesting. All live talks we attempted had this feature, some at higher price tags, others combined with a badly executed search feature, and so the background was not available. Together with Crisp, the boundless history is already available with their original paid plan, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many connections do we want?
We tried to answer that Question with another question”how many customers will chat with us” – and that has been incorrect – we made that mistake already once. We can not restrict on the connections we create because we actually want to earn contact with all of them. Endless contacts was exactly what we were looking for (at an affordable price label ). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – that is huge! They believe the identical way we do at Storyblokwe do not wish to restrict the consumer to the use of this machine (eg. Content entrances or contacts), we want to scale because their staff scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same site for more than 30 seconds”. Those causes are a fantastic method to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part can be found in most options we tested and largely available in the very first paid program.
Possibility to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we should be able to send pertinent content based on some metrics people live talks provide. To be honest, we are not sending many mails, because we also hate spam on the side. Therefore we want to send specific emails to specific target groups and : we really enjoy the execution in the Crisp client. It’s simple and fulfilled our needs at a reasonable price tag.
Amount of agents
The broker seats is rather Intriguing, it’s something you can control. You could choose one account for the entire team (which can be cheap with most solutions), or you might go for one seat for each team member. Since we want to get that personal approach to our customers the idea of using one accounts for the whole team was dropped immediately. We’ve begun to compare the very first paid plan contrary to most of the high tier programs to observe the way the price scales . The highest prices we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and found their highest bundle has unlimited agents chairs included. Also, their free plan allowed 2 agents, which was excellent for analyzing. Microsoft Live Chat Software
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We do not really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added the majority of our resources already – so we focused on how they operate and function together with Slack. We tested some of these and many are actually working quite well. We found one that has huge delays when messaging from and also to Slack that was a no-go for us. We reported that issue to them, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers a single channel to reply to your users using a very simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp really Ships with all the attention on such chat experience for your customers. That is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you read The past few points you noticed that we compared the lower grade programs and attribute together with the maximum tier plans, some are economical at the start and be costly as you use them. After using Crisp for six months today, and switched from a competitor because of the expensive”ending” and those attribute we didn’t need but might need to cover. We’re pleased to say we believe we have the very best fit for us, maybe it will fit as well for you. We found the listing of 8 aspects above is all you want to locate your best match.
We made contact with incredible great people (thank You!) And businesses all around the globe. We could have had exactly the same experience with other live chats as well, but the price tag combined with the feature set Crisp does provide, we would and already do recommend it to all of customers that are searching for a live chat . We have upgraded to the Crisp unlimited plan some time ago, and are glad we made that choice. In case you’ve got a question or wish to inform us about your experience using Crisp and other live discussions, feel free to drop us a comment below or send us a tweet or talk to us using Crisp! Microsoft Live Chat Software