Why choose Crisp? Microsoft Live Chat Software Download
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way it is possible to make the right decision for your business and startup too. You may know how to compare live talks and that metrics could be significant for you also. Microsoft Live Chat Software Download
How was that decision made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat earlier, which somehow shifted their attention from a live conversation to an”all in one business suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We have got a leaderboard for our team members, which we did not use because we’re searching for quality service and not quantity as well as the pricing seems to outperform the benefit. Our decision was clear at the moment: we needed to proceed.
We found 14 days history, 30 days History and history (for greater plans that this is common), also here the cost scaling was interesting. All live talks we attempted had that attribute, some at higher price tagsothers combined with a poorly implemented search feature, therefore the history wasn’t available. With Crisp, the boundless history is already available with their original paid plan, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will talk with us” – and that has been incorrect – we made that mistake already once. We can not restrict on the contacts we create because we actually wish to make contact with all of them. Unlimited contacts was what we were searching for (at a reasonable price tag). What we found were discussions with 100 active contacts for $0/month which was quite nice, we climbed up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – that is huge! They think the same way we do in Storyblok, we don’t want to limit the consumer to the usage of this system (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the exact same website for more than 30 seconds”. Those causes are a fantastic method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part can be found in all options we analyzed and largely available in the first paid program.
Ability to send campaign emails
From time to time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we should be able to send pertinent content based on some metrics people live talks provide. In all honesty, we are not sending many mails, because we hate spam on our side. So we want to send certain mails to particular target groups and again: we really enjoy the execution in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Number of brokers
The agent chairs is kinda Intriguing, it’s something you can control. You could choose 1 accounts for the entire team (which can be cheap with the majority of options ), or you might go for a single seat for every team member. Since we want to have this personal approach to our clients the idea of using one account for the whole group was dropped immediately. We have begun to compare the first paid program contrary to the majority of the high tier programs to see the way the price scales again. The greatest prices we found were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found that their highest bundle has unlimited agents chairs included. Additionally, their free plan allowed 2 representatives, which was excellent for testing. Microsoft Live Chat Software Download
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We don’t actually use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added the majority of our tools already – so we focused on how they work and perform with Slack. We tested some of these and many are actually working quite well. We found one that has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to these, but we do not know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides one station to answer to your users using a very simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp actually Ships with the focus on such chat experience for the customers. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The last few points you saw that we contrasted the lower grade programs and feature with the maximum tier programs, some are economical at the start and be expensive as you use them. After using Crisp for six months today, and changed from a competitor because of that expensive”end” and those feature we did not need but would have to cover. We’re glad to state we believe we have the very best match for us, maybe it will fit as nicely for you. We found that the list of 8 facets above is all you want to locate your own best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the globe. We could have had exactly the exact same experience with other live chats too, but the price tag combined with the feature set Crisp does provide, we would and do recommend it to all of customers that are looking for a live chat themselves. We’ve upgraded to the Crisp endless plan a while ago, and are glad that we made that choice. In case you have a query or want to tell us about your experience with Crisp along with other live discussions, feel free to drop us a comment below or send a tweet or talk to us using Crisp! Microsoft Live Chat Software Download