Introduction Microsoft Live Security Essentials
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party client. There are many customizable facets of the particular tool, and using live chat available on your own website is a process that can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Microsoft Live Security Essentials
The Live chat app is a great deal more involved than your average client. You’ll be able to observe each of those visitors which are on your site at any particular time, as well as their own IP address, their own referral source, their regional time, working system and much more. Though some of this information is going to be much more beneficial than the rest, it will help to keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any help. They provide 10 days free trial, no credit card required.
Once you install an account, You are attracted to a site which looks a little old fashioned. It seems like it’s packed with ads, but it is just a website version of ProvideSupport. If you wont let that bother you too much, you may read the next steps which you ought to take, like customizing your conversation messenger window, add chat buttons to your emails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message and company’s emblem. It is also possible to add your operator’s image so the chat looks more personal. The live chat button on the site can be chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that fit your website’s most important theme.
If you want to match your own Site’s style, you can personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to transfer ongoing discussions involving representatives. Another representative can follow-up the situation and reply within seconds. It’s useful when an agent doesn’t possess the knowledge to solve the case. Due to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Microsoft Live Security Essentials
Provide Support Disadvantages
I am not an avid fan of The appearance of Provide Support port. I miss the personalization when it concerns the whole website. The image on the main page is a Stock picture which gives you the impression that everything there does not have any personality too. The video tutorial I watched felt automated, like it was not the actual person speaking.
I like brands with personalities. While the dearth of personality might have no impact on customer service on your website, it definitely discourages people like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four types of Payments, every month every 2 weeks, every six months and annually. Paying annually is the ideal option or all the plans. They provide 3 plans — little company using 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF document where they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor information provides you an insight into what clients are looking for. You’ve got tons of customization options that you can use in your conversation.
If you are not bothered by A tiny old look of the program, you might find there what you want to give customer support to your customers.
Free Trial Period
Live Chat From Provide Support could be tried without any cost for 30 days. All features (out of further operators) could be accessed with this free time trial interval. Provide Support will not continually harass you in the event that you do not take advantage of their offer, possibly, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of billing and service that is provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat solution on your site, our best suggestion would be to give this program a download, try it out for 30 days, and choose at the end of the free period whether you would like to continue from that point. Microsoft Live Security Essentials