Introduction Microsoft Livechat
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party customer. There are lots of customizable facets of this tool, and using live chat which can be found on your own site is a process that can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Microsoft Livechat
The Live chat app itself is a great deal more involved than your average customer. You’ll have the ability to see each of the visitors that are on your website at any given time, in addition to their IP address, their own referral origin, their regional time, working system and much more. While some of the info is going to be a whole lot more valuable than the remainder, it is going to help keep you (or your designated chat operators) as informed on your customers as possible should they be in need of any assistance. They offer 10 days free trial, no credit card required.
Once you set up an account, You’re attracted to a site which seems somewhat old fashioned. It looks like it is full of advertisements, except it is just a website version of ProvideSupport. If you won’t let this bother you too much, you may read the next steps which you should take, like customizing your conversation messenger window, add chat buttons for your emails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message and company’s emblem. You can also put in your operator’s image so the chat appears more private. The live chat button on the site can be either chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your Site’s style, you are able to personalize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your visitor’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing chats involving representatives. Another representative can follow-up the situation and answer within minutes. It’s helpful when an agent doesn’t have the knowledge to address the case. Due to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Microsoft Livechat
Provide Support Drawbacks
I’m not a avid fan of The appearance of Provide Support port. I miss that the personalization when it concerns the whole website. The image on the main page is a Stock picture which provides you the belief that everything there does not have any character as well. The video tutorial I saw felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of personality here might not have any impact on customer support on your website, it definitely discourages individuals like me from using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four Kinds of Payments, each month every two months, every six months and yearly. Paying annually is your best option or all of the plans. They provide 3 plans — small company with 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF file in which they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor info provides you an insight in what customers are looking for. You’ve got a lot of customization options that you can use in your chat.
If you’re not bothered by A little old look of the program, you may find there what you need to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support could be attempted with no cost for 30 days. All features (outside of further operators) can be retrieved with this absolutely free time trial interval. Provide Support won’t continually harass you in the event that you do not take advantage of the supply, either, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of charging and service that’s provided. None of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat option on your site, our best suggestion is to give this app a download, check it out for 30 days, and choose in the end of the free period whether you’d like to continue from that point. Microsoft Livechat