Overview Microsoft Office Chat Software
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party customer. There are many customizable facets of the tool, and using live chat which can be found on your website is a process which may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. Microsoft Office Chat Software
The Live chat app itself is much more involved than your normal customer. You will have the ability to see every one of the visitors which are on your website at any given time, as well as their own IP address, their own referral origin, their regional time, working system and a whole lot more. Though some of this information is going to be a whole lot more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any assistance. They provide 10 days free trial, no credit card required.
Once you set up an account, You’re brought to a site which seems somewhat old fashioned. It looks like it’s full of advertisements, but it’s only a website version of ProvideSupport. If you won’t let this bother you too much, you can read the upcoming steps which you should take, such as customizing your chat messenger window, then add chat buttons for your mails, create a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s emblem. You can also add your operator’s image so the chat looks more private. The live chat button on the site can be chosen from an present gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that fit your site’s main theme.
If You Would like to match your Website’s style, you are able to personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing chats involving representatives. Another representative can follow the situation and reply within minutes. It is helpful when an agent doesn’t have the knowledge to address the case. Thanks to transferring talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Microsoft Office Chat Software
Provide Support Disadvantages
I’m not an avid fan of The appearance of Provide Support port. I miss that the personalization when it concerns the whole website. The image on the home page is a Stock picture which provides you the belief that everything there does not have any character as well. The video tutorial I watched felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of personality here might have no effect on customer service on your website, it definitely discourages people like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four Kinds of Payments, every month every 2 months, every six months and annually. Paying annually is your ideal alternative or all of the plans. They offer 3 plans — little company with 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document where they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor info provides you an insight into what clients are looking for. You’ve got a lot of customization options that you may use in your conversation.
If you’re not bothered by A tiny old look of the application, you might discover there what you want to give customer support to your clients.
Free Trial Option
Live Chat From Provide Support could be tried with no cost for 30 days. All features (outside of further operators) can be accessed with this free time trial interval. Provide Support will not continually harass you in the event that you don’t take advantage of the offer, possibly, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” form of billing and support that is provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat solution on your website, our best suggestion is to give this program a download, try it out for 30 days, and decide at the end of the free period whether you’d like to keep from there. Microsoft Office Chat Software