Overview Microsoft Office Live Chat
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party customer. There are lots of customizable facets of the particular tool, and using live chat which can be found on your site is a procedure that can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Microsoft Office Live Chat
The Live chat program is much more involved than your average customer. You’ll be able to see every one of the visitors which are on your website at any given time, as well as their own IP address, their referral origin, their local time, working system and a whole lot more. While some of this info is going to be much more beneficial than the remainder, it will help to keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card needed.
Once you install an account, You are brought to a site which seems a little old fashioned. It looks like it is packed with advertisements, except it’s just a website version of ProvideSupport. If you won’t let this disturb you too much, you may read the upcoming steps which you should take, such as customizing your conversation messenger window, add chat buttons to your emails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s emblem. It is also possible to put in your operator’s picture so the chat looks more personal. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that fit your website’s most important theme.
If you want to match your Site’s style, you can customize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing discussions involving agents. The other agent can follow the case and reply within seconds. It’s helpful when an agent doesn’t possess the knowledge to address the case. Due to moving talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. Microsoft Office Live Chat
Provide Support Cons
I am not a avid fan of The look of Provide Support interface. I overlook that the personalization when it concerns the whole website. The picture on the home page is a Stock picture which provides you the impression that everything there doesn’t have any character too. The movie tutorial I watched felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of character might have no impact on customer support on your website, it definitely discourages individuals like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four Kinds of Payments, each month every 2 months, every six months and yearly. Paying annually is your best option or each the plans. They offer 3 plans — small company using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF document in which they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor information gives you an insight in what clients are looking for. You’ve got a lot of customization options that you can use in your conversation.
If you’re not bothered by A tiny old expression of the program, you might discover there what you need to provide customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be attempted without any cost for 30 days. All attributes (outside of further operators) can be retrieved with this free time trial interval. Provide Support won’t always harass you if you do not take advantage of the offer, either, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” form of billing and service that’s provided. None of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to employ a live chat option on your site, our best suggestion would be to provide this app a download, try it out for 30 days, and decide in the end of the free period whether you would like to continue from there. Microsoft Office Live Chat