Overview Microsoft Online Chat Service
Provide Support is a Live Chat Service which can be implemented on websites and operated as a third party client. There are many customizable aspects of the tool, and using live chat available on your own site is a procedure which can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Microsoft Online Chat Service
The Live chat app itself is much more involved than your normal client. You’ll be able to see every one of the visitors that are on your website at any given time, in addition to their own IP address, their referral source, their local time, operating system and a whole lot more. Though some of this info will be much more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible if they are in need of any assistance. They provide 10 days free trial, no credit card needed.
Once you install an account, You’re brought to a website that looks a little old fashioned. It looks like it is full of advertisements, but it’s just a site edition of ProvideSupport. If you wont let this disturb you too much, you can read the next steps that you should take, such as customizing your chat messenger window, then add chat buttons to your mails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your greeting message along with company’s emblem. You can also add your operator’s picture so the chat appears more personal. The live chat button on the site can be either chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that match your website’s most important theme.
If you want to match your own Site’s style, you can personalize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing chats between representatives. Another agent can follow-up the case and reply within seconds. It’s helpful when an agent doesn’t possess the knowledge to solve the instance. Due to moving talks there is no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Microsoft Online Chat Service
Provide Support Drawbacks
I am not a avid fan of The look of Provide Support interface. I miss that the personalization when it comes to the whole website. The image on the home page is a Stock image which provides you the impression that everything there doesn’t have any personality as well. The movie tutorial I saw felt automated, like it wasn’t the real person talking.
I like brands with personalities. While the dearth of personality here might have no impact on customer service on your website, it certainly discourages people like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They allow four types of Payments, every month every 2 weeks, every six months and annually. Paying annually is the ideal alternative or all of the plans. They provide 3 plans — small company using 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF file in which they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor info gives you an insight in what customers are searching for. You have a lot of customization options that you may use in your chat.
If you are not bothered by A little old look of the application, you may discover there what you need to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support can be tried without any price for 30 days. All attributes (outside of further operators) can be retrieved with this free time trial period. Provide Support won’t continually harass you in the event that you do not take advantage of the offer, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of billing and support that’s provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat option on your website, our very best suggestion would be to provide this app a download, try it out for 30 days, and choose in the end of the free period if you’d like to continue from there. Microsoft Online Chat Service