Overview Microsoft Online Live Chat
Provide Support is a Live Chat Service that can be implemented on websites and operated remotely as a third party client. There are lots of customizable aspects of this particular tool, and having live chat available on your site is a procedure that can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Microsoft Online Live Chat
The Live chat program is much more involved than your normal client. You’ll be able to see each of those visitors which are on your website at any particular time, as well as their own IP address, their referral source, their regional time, working system and much more. Though some of this information is going to be much more valuable than the rest, it will help keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any help. They offer 10 days free trial, no credit card needed.
After you install an account, You are attracted to a site which looks a little old fashioned. It looks like it’s packed with advertisements, but it’s just a website version of ProvideSupport. If you wont let that disturb you too much, you can read the upcoming steps which you ought to take, like customizing your conversation messenger window, add chat buttons for your mails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s emblem. You can also put in your operator’s picture so the chat looks more personal. The live chat button on the site can be either chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that match your website’s main theme.
If You Would like to match your own Website’s style, you can customize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing chats between agents. Another agent can follow-up the case and reply within seconds. It is useful when an agent doesn’t have the knowledge to address the case. Thanks to moving talks there is no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. Microsoft Online Live Chat
Provide Support Disadvantages
I am not a avid fan of The look of Provide Support interface. I overlook the personalization when it concerns the whole site. The image on the home page is a Stock image which gives you the impression that everything there does not have any character as well. The video tutorial I saw felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of character might not have any effect on customer support on your website, it certainly discourages people like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four Kinds of Payments, every month every two weeks, every six months and annually. Paying annually is the best alternative or each the plans. They offer 3 plans — little company using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF document in which they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor info gives you an insight in what customers are looking for. You have a lot of customization options that you may use in your conversation.
If you are not bothered by A little old expression of the application, you may discover there what you want to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support could be tried without any price for 30 days. All attributes (outside of further operators) could be accessed with this free time trial period. Provide Support won’t continually harass you in the event that you don’t take advantage of the supply, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of billing and support that is provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat option on your website, our very best suggestion would be to give this app a download, check it out for 30 days, and decide in the end of the free period if you would like to continue from that point. Microsoft Online Live Chat