Overview Microsoft Outlook Chat
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party client. There are lots of customizable facets of the tool, and having live chat which can be found on your website is a procedure that can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. Microsoft Outlook Chat
The Live chat app itself is much more involved than your normal customer. You will have the ability to see each of those visitors that are on your website at any particular time, as well as their IP address, their own referral source, their regional time, working system and a whole lot more. While some of the information is going to be much more beneficial than the remainder, it will help to keep you (or your designated chat operators) as informed on your customers as possible should they be needing any assistance. They provide 10 days free trial, no credit card needed.
After you set up an account, You’re brought to a site which seems somewhat old fashioned. It seems like it is full of advertisements, except it’s only a website version of ProvideSupport. If you won’t let that bother you too much, you may read the upcoming steps that you should take, like customizing your chat messenger window, then add chat buttons for your emails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message and company’s emblem. You can also put in your operator’s picture so the chat looks more personal. The live chat button on the website can be chosen from an present gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your website’s most important theme.
If You Would like to match your Site’s style, you can personalize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing chats involving representatives. Another representative can follow the case and reply within seconds. It’s useful when an agent does not possess the knowledge to address the case. Due to moving talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Microsoft Outlook Chat
Provide Support Drawbacks
I am not a avid fan of The look of Provide Support interface. I miss that the personalization when it concerns the whole site. The image on the home page is a Stock picture which gives you the belief that everything there doesn’t have any character as well. The video tutorial I saw felt automated, like it was not the real person talking.
I like brands with personalities. While the dearth of character might not have any impact on customer service on your site, it definitely discourages individuals like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four types of Payments, every month every 2 weeks, every six months and yearly. Paying annually is your ideal option or each the plans. They offer 3 plans — small company with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF file in which they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor information gives you an insight into what customers are searching for. You’ve got a lot of customization options that you may use in your conversation.
If you’re not bothered by A little old expression of the application, you might find there what you need to give customer support to your clients.
Free Trial Option
Live Chat From Provide Support can be tried without any price for 30 days. All features (out of additional operators) can be retrieved with this absolutely free time trial interval. Provide Support will not continually harass you in the event that you don’t take advantage of the supply, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” form of billing and service that’s provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat option on your website, our best suggestion is to provide this app a download, try it out for 30 days, and decide at the end of the free period if you would like to continue from there. Microsoft Outlook Chat