Introduction Microsoft Outlook Live Chat
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party customer. There are lots of customizable aspects of this tool, and having live chat which can be found on your own site is a process which may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Microsoft Outlook Live Chat
The Live chat program is much more involved than your normal customer. You will be able to see every one of the visitors which are on your website at any particular time, as well as their own IP address, their referral origin, their local time, working system and a whole lot more. Though some of the information is going to be much more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any help. They offer 10 days free trial, no credit card required.
Once you set up an account, You are attracted to a website that seems somewhat old fashioned. It looks like it’s packed with advertisements, except it’s only a website edition of ProvideSupport. If you wont let that disturb you too much, you may read the upcoming steps which you should take, such as customizing your conversation messenger window, then add chat buttons for your mails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s emblem. You can also put in your operator’s picture so the chat looks more private. The live chat button on the website can be chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that match your site’s most important theme.
If you want to match your Website’s style, you are able to personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing chats involving representatives. Another representative can follow-up the situation and answer within seconds. It is useful when an agent doesn’t possess the knowledge to solve the instance. Due to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Microsoft Outlook Live Chat
Provide Support Cons
I am not an avid fan of The look of Provide Support port. I overlook the personalization when it concerns the whole website. The picture on the home page is a Stock image which provides you the impression that everything there does not have any personality as well. The video tutorial I watched felt automatic, like it was not the real person speaking.
I like brands with personalities. While the lack of character might have no effect on customer service on your site, it definitely discourages people like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four Kinds of Payments, each month every two weeks, every six months and annually. Paying annually is the ideal alternative or all the plans. They offer 3 plans — small company with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can take a look at the PDF file in which they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor info gives you an insight into what clients are searching for. You’ve got tons of customization options that you can use in your chat.
If you are not bothered by A tiny old look of the program, you might find there what you need to give customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be tried with no price for 30 days. All attributes (out of further operators) can be accessed with this free time trial interval. Provide Support won’t always harass you if you do not take advantage of their offer, either, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” kind of billing and service that is provided. None of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat solution on your website, our best suggestion is to provide this app a download, check it out for 30 days, and choose in the end of the free period whether you’d like to keep from that point. Microsoft Outlook Live Chat