Intro Microsoft Outlook Live
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party client. There are lots of customizable facets of the tool, and using live chat available on your own website is a process that can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Microsoft Outlook Live
The Live chat program itself is much more involved than your average customer. You’ll have the ability to see each of those visitors that are on your site at any particular time, as well as their own IP address, their referral origin, their regional time, operating system and a whole lot more. While some of the info is going to be a whole lot more beneficial than the rest, it will help to keep you (or your designated chat operators) as educated on your visitors as possible if they are needing any assistance. They offer 10 days free trial, no credit card needed.
Once you set up an account, You’re attracted to a website which seems a little old fashioned. It looks like it is packed with advertisements, but it is only a site edition of ProvideSupport. If you wont let that disturb you too much, you may read the next steps which you should take, such as customizing your chat messenger window, then add chat buttons for your emails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message and company’s logo. It is also possible to add your operator’s picture so the chat looks more personal. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that fit your website’s main theme.
If You Would like to match your Site’s style, you are able to customize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a place from which a person writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing chats involving agents. Another representative can follow the situation and answer within minutes. It is helpful when an agent doesn’t possess the knowledge to solve the instance. Due to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Microsoft Outlook Live
Provide Support Drawbacks
I’m not an avid fan of The look of Provide Support port. I overlook the personalization when it concerns the whole site. The picture on the home page is a Stock image which gives you the belief that everything there doesn’t have any character as well. The movie tutorial I watched felt automated, like it was not the actual person speaking.
I like brands with personalities. While the dearth of personality might not have any impact on customer service on your website, it certainly discourages people like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four types of Payments, each month every two months, every six months and annually. Paying annually is your ideal option or all the plans. They offer 3 plans — little business using 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF file where they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor information gives you an insight into what customers are looking for. You have tons of customization options that you may use in your conversation.
If you are not bothered by A little old look of the application, you may find there what you want to give customer service to your customers.
Free Trial Period
Live Chat From Provide Support could be attempted with no cost for 30 days. All attributes (outside of further operators) can be accessed with this free time trial interval. Provide Support will not always harass you in the event that you don’t take advantage of their offer, either, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of billing and support that is provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat solution on your site, our very best suggestion would be to provide this program a download, check it out for 30 days, and choose at the end of the free period whether you’d like to keep from there. Microsoft Outlook Live