Overview Mmm Live Chat
Let Us Begin with JivoChat’s home page. As a big fan of green and all that’s connected to character, a leaf above their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Mmm Live Chat
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — most that in actual time. To begin a journey with this live chat instrument, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what potential customers like best: discounts!
What I liked about the Signing up procedure is I could see how many steps are still left. Here’s a quick preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s very neat. There’s the Inbox part, available from the program’s sidebar — there land each the incoming requests from your customers. Then, we have a section Chats, where you can view your existing discussions. It looks like this:
When conversing with your Customers you can quickly check their data this convenient little attribute is put on the correct and it is useful when targeting your customers’ needs. What’s more, below we’ve website visitors department, telling us about all the people on our site.
Speaking of traffic Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out exactly what a user authors to you until he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the little pop up on the perfect underside, asking if they want to chat, fast reply or ignore (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to five agents. It provides customizable chat in 20 languages, various apps (including desktop and mobile) and 24”7client support.
Another strategy is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that’s missing is that it is not very scalable. You have only two plans: one is quite basic and the other one may not be enough if you’re working with partnerships businesses. But, as always, it all depends on your needs. Mmm Live Chat
A Wonderful addition that they Provide is what they call a Callback feature. What it does is that visitors could leave you their number and you’ll be able to call them back at your first convenience. On their site they are saying:”Chat is suitable for delicately accompanying clients on the site, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online discussion. You can easily get back in touch with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, so the customer can get your responds right to their Facebook. When it comes to you as an agent, Jivo will not make you change between the apps to answer. All messages from social networks appear right in the JivoChat desktop and/or cellular app.
Another of their Additions is your Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your clients are spending a lot of time searching through your store on cellular, they will definitely find it rather convenient.
In case that is not sufficient, They’re throwing an API for programmers, which is the entire documentation programmers can use if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations yet but they have been on the industry just for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their growth is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also supply reports that track the level of your customer service.
Concerning the Plan, The entire website looks very nice and that I may also say that UX does not lack in that section. There’s one thing that confused me though: when I was on the main websiteI clicked on the chat window three times, until I realized that I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that whenever I needed something, there was always someone online chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who’re looking for a standard live chat solution, it truly does come for a fair price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I think that they’re Excellent in what they offer, and I think They will be scaling and supplying other plans using a larger selection of features To meet their future customers. Mmm Live Chat