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Let’s start with JivoChat’s home page. As a big fan of green and that’s connected to nature, a leaf above their emblem and green background immediately made me feel calm. Well playedJivoChat! Mobile Applications Free Download
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It’s a free tool to help You monitor and talk to clients visiting your site, Facebook, Telegram, and Viber — all of that in real time. To start a journey on this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective customers like best: discounts!
What I liked about the Signing up procedure is that I could see just how many measures are still left. Here’s a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is quite neat. There is the Inbox part, accessible from the app’s sidebar — there land each the incoming requests from your clients. Then, we have a section Chats, where you can view your current discussions. It looks like this:
When chatting with your Customers you can quickly check their information this convenient little feature is placed on the right and it is useful when targeting your clients’ needs. What is more, below we have website visitors section, telling us about all the people on our website.
Speaking of traffic on Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out what a user authors to you before he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors write a message, an agent get the small pop up on the right bottom, asking if they wish to chat, fast reply or dismiss (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to five agents. It offers customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7customer support.
Another plan is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that is missing is that it’s not very scalable. You’ve only two strategies: one is quite basic and the other one may not be enough if you’re working with partnerships businesses. However, as always, it all depends on what you require. Mobile Applications Free Download
A nice addition that they Provide is that which they call a Callback attribute. What it really does is that visitors can leave you their amount and you can call them back at your first convenience. On their website they’re saying:”Chat is suitable for accompanying clients on the website, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available online discussion. You can easily get back in contact with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, so the client can get your responds right for their Facebook. When it comes to you as a broker, Jivo won’t make you change between the programs to answer. All messages from social networks appear right in the JivoChat desktop and/or cellular program.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your clients are spending a great deal of time searching through your store on mobile, they will definitely find it rather convenient.
In case that’s not enough, They’re throwing an API for developers, which is the whole documentation programmers can use if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the market only for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps growing and, what’s more, their expansion is dictated by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also supply reports that monitor the level of your customer services.
In terms of the Plan, The whole website looks really nice and I may also say that UX does not lack in that section. There’s 1 thing that confused me when I had been on the primary websiteI clicked on the conversation window three times, before I understood I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that if I wanted something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a great Looking solution that does its job. For companies who are looking for a basic live chat solution, it truly will come for a reasonable price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I think that they’re really good in what they provide, and I believe They’ll be scaling and supplying other programs using a larger range of features To satisfy their future clients. Mobile Applications Free Download