Introduction Mobile Chat Api
Let Us Begin with JivoChat’s home page. As a major fan of green and that’s connected to character, a foliage over their logo and green background immediately made me feel calm. Well played, JivoChat! Mobile Chat Api
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — most that in actual time. To start a journey with this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective customers like best: reductions!
What I liked about the Signing up process is that I could see how many steps are nonetheless left. Following is a quick preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it is very neat. There’s the Inbox section, available from the app’s sidebar — there land all the incoming requests from your customers. Then, we have a segment invisibly, where you can see your existing conversations. It looks like this:
When conversing with your Customers you can quickly check their data this handy little attribute is put on the right and it is invaluable when targeting your clients’ needs. What’s more, below we have website visitors section, telling us about all of the people on our website.
Speaking of traffic Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to see exactly what a user writers to you before he or she sends it. It makes responding to your customers’ queries much faster.
Also, when a Visitors compose a message, an agent get the small pop up on the right underside, asking if they wish to chat, quick reply or ignore (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, various programs (including mobile and desktop ) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent per month if billed yearly. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that’s missing is that it’s not very scalable. You’ve only two strategies: one is very basic and the other one might not be enough if you are working with enterprises businesses. However, as always, it all depends on what you require. Mobile Chat Api
A Wonderful addition that they Offer is what they call a Callback attribute. What it really does is that visitors can leave you their number and you’ll be able to call them back at your earliest convenience. On their site they’re stating:”Chat is suitable for delicately accompanying clients on the site, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on discussion. You may easily get back in contact with your potential leads afterwards.
JivoChats is integrated With Facebook Messenger, so the client can receive your responds right for their Facebook. When it comes to you as a broker, Jivo will not make you change between the apps to reply. All messages out of social networks look directly in the JivoChat desktop and/or mobile program.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your own Android and iOS native programs. If your clients are spending a great deal of time browsing through your shop on mobile, they will definitely find it rather convenient.
If that is not enough, They are throwing an API for programmers, that’s the whole documentation developers can utilize if they want to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the industry only for 4 years — and this matter takes resources and time.
They offer basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also supply reports that track the quality of your customer service.
In terms of the Plan, The whole website looks really nice and that I can also say that UX doesn’t lack in that section. There’s one thing which confused me though: when I was on the primary website, I clicked on the chat window three days, before I understood that I need to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that if I wanted something, there was always somebody on discussion!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who are looking for a basic live chat solution, it truly will come for a reasonable price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I think that they are really good in what they provide, and I believe They will be scaling and supplying different programs using a larger range of attributes To satisfy their future clients. Mobile Chat Api