Introduction Mobile Chat Sites
There is no reason live chat shouldn’t be simple. Mobile Chat Sites
It is all about connecting with your customers and providing them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet shops give you a much too intimidating interface using tools which are overkill for such a basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software that helps small businesses deliver instant answers and convert more leads.
You’re not going to locate anything crazy with this tool, but that is the glory of it. The pricing is straightforward. The features are simple, and the total interface makes it rather simple to communicate with customers who want answers fast.
So let’s have a deeper look to the live chat system to understand who it’s ideal for and which of those attributes are impressive.
Pure Chat is a live chat software that lets users communicate with their customers directly on their site. Its attributes include unlimited brokers, boundless chats, full chat history, widget personalization, and much more. We compiled Pure Chat user reviews from around the web and decided that it’s normally favorable ratings. We also shared its accessible pricing options.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the program is easy to setup and navigate because of its user-friendly interface. They also enjoy how the tab switches to a email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
A user who left a positive review of Pure Chat on G2 Crowd said that they have been in a position to persuade customers to commit to a purchase within moments of communication through the program. He also likes the way the tool provides them with a means to answer customers’ questions quickly and promote their goods without the usage of phone calls.
Most Useful Negative User Review
A user who left a negative review of Chat on Capterra complained about getting timed out with notifications. He clarified that making it difficult to maintain agents who’ve retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting chats at the ideal time depends on how well you may track your traffic. By way of instance, if you are sitting on the Pure Chat backend you have the capability to see which users are surfing your site in real time. So if someone is looking at a pair of sneakers that you sell on your website, you know exactly what to begin talking about, and you have the instruments for making canned responses for certain components of your website. Mobile Chat Sites
The obvious start to this review is that the true chat interface. Does this feel usable for both beginners and advanced users?
It all starts by revealing a chat box into the new visitor. If they’ve been to your website before, the agent about the backend sees each of the customer information and interactions that have happened before. It works just like an instant messenger, (in which the talks come in real time ), but in addition, it lets you view previous transcripts and which reps have spoken to a client in the past.”
Notifications are sent to you when a conversation comes from, and you can schedule when you’re offered for chatting to ensure clients know when you are online.
Implementing a conversation box on your site only requires a fast copy and paste of some code or using their Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the conversation box appears like before, during and after the conversation. Feel free to change about colors, set causes for as soon as the chat box pops open and then configure the types that you want people to fill out before talking to you.
You’ve got the chance to decide on the default stylings (which can be nice,) however, the design tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for those who would like to handle live chats while on the move. For example, if you have to leave the workplace but still wish to give the best support on the market, you won’t need to fret about it using a mobile program.
Pretty much all of the features that you would find on the normal dashboard are taken over to the cellular apps. You have settings for actually carrying out the talks, together with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence since it isn’t important where you are when viewing who is on your site in real time. Your customer support is continually managed, as it functions like texting from the cell phone.
The coverage is one of the strongest parts of Pure Chat, since it not only gives you the functionality for exporting accounts, but it supplies amazing graphs and imagery for viewing chat metrics over time. You can monitor your customer satisfaction to make decisions about your staff or to determine which unruly customers you may be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are far more impressive than some of the other options you’ll discover for live chat. By way of example, a site is supplied for studying about updates and tips, while the Guides page is filled with information about how to sell online, the way to handle rude customers, how to obtain more live chats and more.
The FAQ page gives you an notion of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems as if you’ll need to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the support team are possible and they also offer email service in-app and about the website for all plans. Mobile Chat Sites
Pure Chat doesn’t have a free trial. But you do not want one at all, since the provider offers a solid free plan that you can continue to work with for as long as you want. The paid plans are reasonably priced too, and the monthly obligations bring along a broad set of characteristics you don’t get together with the free bundle.
Let’s take a look at what programs you can choose from:
Free — For $0 you get support for one user, 1 site, unlimited chats each month, per one day discussion history and native cellular programs.
Starter — For $20 a month you get support for two consumers, two sites, unlimited chats per month, a 30 day chat background, native mobile programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you get everything from the previous plan and service for five customers, three sites and 90 days of discussion history.
Growth — For $100 per month you get everything from the former plan and support for ten consumers, five websites, an infinite chat history and also the capacity to remove the Pure Chat branding.
We enjoy the Free plan for individuals simply testing out the system, but the true operation comes into play once you opt for the Starter Plan. The only criticism I have is that you have to receive all of the way up to the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a client’s concern at the very first point of contact is a key performance indicator. Have a look at this article to learn more about how using a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools that can assist you in keeping down expenses. In this report, we share with you a few answers from small business owners using these tools to make their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients that are not satisfied with their services. Read these directions to find out the cancelation terms and other specifics.
Can brokers utilize mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to react to customers’ inquiries from anyplace.
Popular Software Connections
When choosing a live chat software, it is important that the program integrates with other software your business is currently using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store may benefit from this kind of easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is very good for testing and small operations with just a few goods and one rep. The Starter Plan is probably the most common, although the Growth Plan gets up there for businesses with big support teams. Mobile Chat Sites