Why choose Crisp? Mobile Chatting Software Free Download
In this article I’ll cover our Experience with Crisp, why we changed, and how it is possible to make the perfect decision for your business and startup as well. You may understand how to compare live talks and that metrics might be important for you also. Mobile Chatting Software Free Download
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were searching for.
What did we use previously?
We have Used several other live chat earlier, which shifted their focus from a live chat to an”all in one business suite”. Their live chat still works, but metrics which are significant for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we did not use because we are looking for quality support rather than quantity and the pricing seems to outperform the benefit. Our decision was clear at that moment: we had to move on.
We found 14 times background, 30 days History and unlimited history (for higher plans this is common), also here the cost scaling was interesting. All live talks we tried had that feature, some at higher price tagsothers combined with a poorly implemented search feature, therefore the history was not accessible. With Crisp, the unlimited history is already available with their original paid program, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many connections do we want?
We tried to answer that Question with another question”how many customers will talk with us?” – and that has been wrong – we made that mistake already once. We can not restrict on the connections we create because we really want to earn contact with them all. Unlimited contacts was what we were searching for (in an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we scaled that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is huge! They think the identical way we do at Storyblok, we don’t want to limit the consumer to the use of this system (eg. Content entries or entries ), we would like to scale as their staff scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the exact same site for over 30 seconds”. Those triggers are a good way to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part can be found in most solutions we tested and largely available in the first paid plan.
Ability to send campaign emails
From Time to Time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send pertinent content based on some metrics those live chats provide. In all honesty, we’re not sending many mails, because we hate spam on our side. Therefore we want to send certain emails to particular target groups and again: we really like the execution in the Crisp client. It is straightforward and satisfied our needs at a reasonable price tag.
Number of brokers
The agent chairs is rather Interesting, it is something you can control. You could choose 1 accounts for the entire team (which is cheap with the majority of options ), or you could go for a single chair for every team member. Since we want to have that personal approach to our customers the notion of using one accounts for the entire team was dropped instantly. We’ve started to compare the first paid program against the majority of the high tier plans to observe how the price scales . The greatest costs we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found that their highest bundle has unlimited agents seats included. Also, their free plan allowed 2 representatives, which was excellent for analyzing. Mobile Chatting Software Free Download
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We do not actually use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included most of our resources already – so we concentrated on how they operate and function with Slack. We analyzed some of them and many are actually working quite well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that issue to them, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire setup was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides one station to reply to your users employing a very simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp really Ships with all the attention on such chat experience for the customers. That is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The past few things you saw that we compared the lower grade programs and attribute together with the maximum tier plans, some are economical at the start and be costly as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”end” and those attribute we didn’t need but might need to cover. We’re pleased to state we think we have the best match for us, maybe it will fit as nicely for you. We found that the list of 8 aspects above is all you need to find your best match.
We made contact with incredible great people (thank You!) And businesses all over the globe. We could have had the same experience with other live discussions too, but the price combined with the attribute set Crisp does provide, we would and do recommend it to all of clients who are searching for a live chat themselves. We have upgraded to the Crisp unlimited plan some time ago, and are glad we made that choice. If you have a query or wish to inform us about your experience using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a tweet or chat with us with Crisp! Mobile Chatting Software Free Download