Summary Mobile Commerce Growth
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s connected to character, a foliage over their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Mobile Commerce Growth
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey with this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what potential customers like best: discounts!
What I liked about the Signing up process is that I could see how many steps are nonetheless left. Following is a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is quite neat. There’s the Inbox part, available from the app’s sidebar — there land each of the incoming requests from your customers. Then, we have a section Chats, where you can view your current discussions. It looks like this:
When conversing with your Clients you can quickly check their information — this convenient little feature is put on the correct and it is useful when targeting your clients’ needs. What’s more, below we’ve website visitors department, telling us about all the folks on our site.
Speaking of traffic on Your site — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see exactly what a user writers to you before he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, a broker get the small pop up on the right underside, asking if they want to chat, fast reply or ignore (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it includes up to 5 agents. It offers customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7client service.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It gives much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that is missing is that it’s not very scalable. You’ve only two strategies: one is quite basic and another one may be insufficient if you are working with enterprises businesses. However, as always, it all depends on what you require. Mobile Commerce Growth
A Wonderful addition that they Offer is what they call a Callback feature. What it does is that visitors could leave you their amount and you can call them back at your first convenience. On their website they are stating:”Chat is convenient for delicately accompanying clients on the website, and immediate callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on chat. You can easily get back in touch with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the client can receive your responds right for their Facebook. In regards to you as a broker, Jivo won’t make you switch between the apps to reply. All messages out of social networks appear right in the JivoChat desktop and/or cellular app.
Another of the Additions is your Mobile SDK, which lets you add live chat support to your own Android and iOS native apps. If your clients are spending a lot of time searching through your store on cellular, they will definitely find it very convenient.
If that’s not sufficient, They’re throwing an API for programmers, that’s the whole documentation developers can use if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the industry only for 4 years — and this matter takes resources and time.
They offer basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports that track the level of your customer services.
In terms of the Plan, The entire site looks really nice and I can also say that UX doesn’t lack in that department. There’s 1 thing which confused me when I was on the main websiteI clicked on the conversation window three days, until I understood that I want to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that whenever I needed something, there was always someone on chat!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its job. For companies who are searching for a standard live chat solution, it truly will come for a fair price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I think that they’re really good in what they offer, and I think They will be scaling and supplying different programs using a wider selection of features To satisfy their future clients. Mobile Commerce Growth