Overview Mobile Live Chat Download
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party customer. There are lots of customizable aspects of the tool, and having live chat available on your own site is a procedure which may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Mobile Live Chat Download
The Live chat program itself is a great deal more involved than your normal client. You will have the ability to observe every one of the visitors which are on your website at any given time, in addition to their IP address, their referral source, their local time, working system and a whole lot more. Though some of this information is going to be a whole lot more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible should they be needing any assistance. They offer 10 days free trial, no credit card required.
Once you install an account, You’re brought to a website which seems somewhat old fashioned. It seems like it’s full of ads, except it’s only a site version of ProvideSupport. If you wont let this disturb you too much, you can read the next steps that you ought to take, such as customizing your chat messenger window, add chat buttons for your emails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your greeting message and company’s logo. It is also possible to add your operator’s picture so the chat looks more personal. The live chat button on the site can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that fit your website’s main theme.
If You Would like to match your own Website’s style, you are able to personalize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing chats involving agents. Another agent can follow-up the situation and reply within minutes. It is helpful when an agent doesn’t possess the knowledge to address the case. Due to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. Mobile Live Chat Download
Provide Support Cons
I am not an avid fan of The appearance of Provide Support port. I overlook that the personalization when it comes to the whole website. The picture on the home page is a Stock image which provides you the belief that everything there does not have any personality as well. The movie tutorial I watched felt automated, like it was not the actual person talking.
I like brands with personalities. While the lack of character might not have any impact on customer support on your website, it definitely discourages people like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four Kinds of Payments, each month every two weeks, every six months and annually. Paying annually is your best option or each of the plans. They provide 3 plans — small company using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF file in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor information provides you an insight into what customers are searching for. You’ve got a lot of customization options that you can use in your conversation.
If you’re not bothered by A little old look of the program, you might discover there what you want to give customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be tried with no price for 30 days. All features (outside of additional operators) could be accessed with this free time trial period. Provide Support will not always harass you in the event that you don’t take advantage of the supply, either, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” form of charging and support that is provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat solution on your site, our very best suggestion is to give this program a download, check it out for 30 days, and choose in the end of the free period if you would like to keep from there. Mobile Live Chat Download