Why choose Crisp? Mobile Live Chat Free
In this article I’ll cover our Experience with Crisp, the reason we switched, and how it is possible to make the right choice for your company and startup too. You will know how to compare live chats and which metrics might be significant for you also. Mobile Live Chat Free
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use before?
We have Used several other live chat before, which somehow shifted their attention from a live conversation to a”all in one business suite”. Their live chat still functions, but metrics that are important for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we did not use because we are looking for quality service rather than quantity and the pricing appears to outperform the benefit. Our decision was clear at that moment: we needed to proceed.
We found 14 days history, 30 days History and history (for higher plans that this is common), also here the cost scaling was intriguing. All live talks we tried had this feature, some at higher price tagsothers combined with a badly implemented search feature, therefore the background was not accessible. Together with Crisp, the boundless history is already available with their original paid program, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many connections do we need?
We attempted to answer that Question with another question”how many clients will talk with us?” – and that was wrong – we made that mistake already once. We can’t restrict on the contacts we create because we really want to make contact with them all. Endless contacts was what we were looking for (at a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is enormous! They believe the same way we do at Storyblokwe don’t wish to limit the consumer to the use of the machine (eg. Content entries or contacts), we would like to scale as their team scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same website for over 30 seconds”. Those triggers are a fantastic method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component can be found in all options we analyzed and mainly available in the very first paid program.
Possibility to send campaign messages
From time to time we send emails Utilizing our live chat. We think it’s a good way to retarget our viewers because we ought to be able to send relevant content according to some metrics people live chats provide. To be honest, we’re not sending many mails, because we also hate spam on our side. So we want to send certain emails to specific target groups and again: we really enjoy the execution in the Crisp customer. It’s simple and fulfilled our needs at a sensible price tag.
Number of agents
The agent seats is rather Intriguing, it’s something that you can control. You could choose one accounts for the entire group (which is cheap with the majority of options ), or you could go for one seat for every team member. Since we want to have this personal approach to our customers the notion of using one account for the entire group was dropped immediately. We have started to compare the very first paid plan contrary to the majority of the high tier programs to observe the way the cost scales again. The greatest prices we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw that their highest bundle has unlimited agents seats included. Additionally, their free strategy permitted 2 agents, which was great for testing. Mobile Live Chat Free
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We don’t really utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and added the majority of our tools already – so we focused on how they operate and perform together with Slack. We tested some of them and many are actually working quite well. We found one which has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to these, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one station to answer to your users using a simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp actually Ships with the attention on that chat experience for the customers. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The past few things you saw that we compared the lower grade programs and attribute with the highest tier plans, some are economical at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competition because of the pricey”ending” and those feature we didn’t need but might need to pay for. We’re glad to say that we think we got the very best match for us, maybe it will fit as well for you. We saw the list of 8 aspects above is all you need to find your own best match.
We made contact with incredible Fantastic people (thank You!) And companies all around the world. We might have had the same experience with other live chats as well, but the price combined with the feature set Crisp does offer, we’d and do recommend it to all clients who are looking for a live discussion . We have updated to the Crisp unlimited plan a while ago, and are thankful that we made that decision. In case you have a question or want to tell us about your experience using Crisp along with other live chats, feel free to drop us a comment below or send a conversation or talk to us using Crisp! Mobile Live Chat Free