Why Select Crisp? Mobile Live Chat Software
In this article I’ll cover our Experience with Crisp, the reason we switched, and how you can make the perfect decision for your business and startup too. You will understand how to compare live talks and that metrics might be important for you too. Mobile Live Chat Software
How was that selection made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat earlier, which somehow shifted their attention from a live chat to an”all in 1 company suite”. Their live chat still functions, but metrics that are important for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our team members, which we didn’t use because we’re searching for quality service and not quantity as well as the pricing appears to outperform the advantage. So our choice was apparent at the moment: we had to proceed.
We found 14 days background, 30 days History and unlimited history (for greater plans this is common), also here the cost scaling was intriguing. All live chats we tried had that feature, some at higher price tagsothers combined with a poorly executed search feature, and so the history was not accessible. With Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many clients will talk with us” – and that has been wrong – we made that mistake once. We can’t restrict on the contacts we create because we really wish to make contact with them all. Endless contacts was exactly what we were searching for (in a reasonable price label ). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we scaled up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is enormous! They believe the same way we do at Storyblokwe do not want to restrict the user to the usage of this system (eg. Content entries or entries ), we want to scale as their staff scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the exact same website for over 30 seconds”. Those triggers are a fantastic method to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component is available in all solutions we tested and mainly available in the very first paid program.
Possibility to send campaign emails
From time to time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we ought to have the ability to send relevant content according to some metrics people live talks offer. In all honesty, we are not sending many emails, because we hate spam on the side. Therefore we want to send specific emails to specific target groups and again: we really like the implementation in the Crisp customer. It is simple and fulfilled our needs at a sensible price tag.
Number of agents
The broker seats is rather Intriguing, it’s something you can control. You could choose 1 accounts for the whole team (which is cheap with the majority of options ), or you might go for one seat for each team member. Since we like to have this personal approach to our clients the notion of using one account for the whole team was dropped instantly. We’ve begun to compare the very first paid program contrary to the majority of the high tier plans to observe how the cost scales again. The highest prices we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw their highest package has unlimited agents chairs included. Also, their free strategy allowed 2 representatives, which was excellent for analyzing. Mobile Live Chat Software
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We do not really use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included most of our tools already – so we focused on how they work and function with Slack. We analyzed some of them and most are actually working quite well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to them, but we do not know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was done in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers one station to reply to your users employing a simple team inbox where you can handle all of your user queries.”
From our experience, Crisp really Ships with all the focus on such chat experience for your customers. That is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The last few points you saw that we contrasted the lower grade plans and attribute together with the maximum tier plans, some are economical at the start and be expensive as you use them. After using Crisp for six months now, and switched from a competition because of that pricey”end” and those attribute we did not need but might need to cover. We are glad to say we believe we have the best match for us, maybe it will fit as nicely for you. We saw the list of 8 aspects above is all you want to find your best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the world. We might have had the exact same experience with other live discussions too, but the price combined with the attribute set Crisp does provide, we would and already do recommend it to all customers that are searching for a live chat themselves. We have upgraded to the Crisp unlimited plan some time ago, and are glad that we made that decision. In case you have a query or wish to inform us about your experience using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a conversation or talk to us with Crisp! Mobile Live Chat Software