Overview Mobile Live Chat Software
Let Us start with JivoChat’s home page. As a big fan of green and all that’s connected to character, a leaf above their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Mobile Live Chat Software
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — most of that in actual time. To start a journey on this live chat instrument, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential clients like best: reductions!
What I liked about the Signing up process is that I could see just how many steps are still left. Following is a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s quite neat. There is the Inbox part, accessible in the app’s sidebar — there territory all of the incoming requests from your customers. Then, we’ve got a section Chats, where you are able to see your existing conversations. It looks like this:
When conversing with your Clients you can immediately check their information — this convenient little attribute is put on the correct and it’s useful when targeting your customers’ needs. What is more, below we’ve site visitors department, informing us about all of the folks on our website.
Speaking of visitors on Your site — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to see what a user authors to you before he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, a broker get the small pop up on the right bottom, asking if they wish to chat, fast answer or ignore (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it includes up to 5 agents. It provides customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7client support.
Another plan is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that’s missing is that it is not very scalable. You have only two strategies: one is very basic and another one might be insufficient if you’re working with enterprises businesses. However, as always, it all depends on what you require. Mobile Live Chat Software
A Wonderful addition that they Provide is that which they call a Callback attribute. What it does is that people can leave you their amount and you can call them back at your first convenience. On their website they’re saying:”Chat is convenient for accompanying customers on the site, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available online chat. You can easily get back in touch with your possible leads later.
JivoChats is integrated With Facebook Messenger, so the customer can get your responds right for their Facebook. In regards to you as an agent, Jivo won’t force you to change between the apps to reply. All messages from social networks look right in the JivoChat desktop or mobile program.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your clients are spending a lot of time searching through your store on cellular, they will definitely find it rather convenient.
In case that’s not sufficient, They’re throwing an API for programmers, that’s the whole documentation developers can use if they want to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the market just for 4 years — and this thing takes resources and time.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also offer reports which track the level of your customer service.
Concerning the design, The entire website looks very nice and I can also say that UX doesn’t lack in that department. There is one thing which confused me when I had been on the primary site , I clicked on the chat window three days, until I understood that I need to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that whenever I needed something, there was always someone on discussion!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its own job. For businesses who are looking for a standard live chat option, it truly will come for a fair price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I believe that they are Excellent in what they offer, and I believe They will be scaling and supplying other plans using a larger range of features To satisfy their future clients. Mobile Live Chat Software