Overview Mobile Online Chat Software Download
Let Us Begin with JivoChat’s home page. As a big fan of green and all that’s connected to character, a leaf above their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Mobile Online Chat Software Download
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To start a journey on this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up procedure is that I could see how many measures are nonetheless left. Here’s a quick preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s very neat. There’s the Inbox section, available from the program’s sidebar — there land each of the incoming requests from the customers. Then, we’ve got a segment invisibly, where you are able to view your current conversations. It looks like this:
When chatting with your Customers you can quickly check their information — this handy little feature is put on the right and it is useful when targeting your customers’ needs. What is more, below we have website visitors department, telling us about all the people on our website.
Speaking of traffic Your site — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It allows you to see exactly what a user authors to you until he or she sends it. It makes responding to your customers’ queries much faster.
Also, when a Visitors compose a message, an agent get the small pop up on the perfect bottom, asking if they want to chat, fast answer or dismiss (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to five agents. It provides customizable conversation in 20 languages, various apps (including desktop and mobile) and 24”7client support.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the one thing that is missing is that it’s not very scalable. You’ve only two strategies: one is quite basic and the other one may be insufficient if you are working with enterprises businesses. However, as always, it all depends on your needs. Mobile Online Chat Software Download
A nice addition that they Provide is that which they call a Callback feature. What it does is that people could leave you their amount and you’ll be able to call them back at your first convenience. On their site they are stating:”Chat is convenient for delicately accompanying clients on the site, and immediate callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on chat. You can easily get back in contact with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, so the client can get your responds right to their Facebook. In regards to you as a broker, Jivo won’t make you switch between the apps to answer. All messages out of social networks appear right in the JivoChat desktop and/or cellular app.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your customers are spending a great deal of time browsing through your shop on cellular, they will definitely find it rather convenient.
In case that is not sufficient, They’re throwing an API for developers, that’s the entire documentation programmers can use if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations yet but they have been on the industry only for 4 years — and this matter takes time and resources.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also offer reports that monitor the quality of your customer service.
In terms of the design, The entire site looks really nice and that I can also say that UX does not lack in that section. There’s one thing that confused me though: when I was on the main site , I clicked on the conversation window three times, until I understood that I want to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that whenever I wanted something, there was always somebody on discussion!
The verdict of JivoChat
JivoChat is a great Looking solution that does its job. For companies who’re searching for a standard live chat option, it truly does come for a reasonable price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I think that they are Excellent in what they provide, and I believe They’ll be scaling and supplying different plans with a larger selection of attributes To satisfy their future clients. Mobile Online Chat Software Download