Introduction Module Chat Prestashop
Let Us start with JivoChat’s home page. As a big fan of green and all that’s connected to character, a foliage over their logo and green background immediately made me feel calm. Well played, JivoChat! Module Chat Prestashop
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey with this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up process is that I could see how many measures are nonetheless left. Here’s a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s very neat. There is the Inbox part, accessible from the app’s sidebar — there land each of the incoming requests from your clients. Then, we’ve got a segment invisibly, where you can see your existing conversations. It looks like this:
When conversing with your Clients you can immediately check their information this convenient little attribute is placed on the right and it is useful when targeting your clients’ needs. What is more, below we have site visitors department, telling us about all of the people on our website.
Speaking of visitors on Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see what a user writers to you until he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors write a message, a broker get the little pop up on the perfect bottom, asking if they wish to chat, quick answer or ignore (that, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is permanently free and it includes up to five agents. It offers customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7customer service.
Another plan is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that is missing is that it’s not very scalable. You’ve only two strategies: one is quite basic and another one might be insufficient if you are working with partnerships businesses. But, as always, it all depends on your needs. Module Chat Prestashop
A nice addition that they Offer is that which they call a Callback feature. What it does is that people can leave you their amount and you can call them back at your first convenience. On their site they’re stating:”Chat is suitable for accompanying customers on the site, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online chat. You may easily get back in touch with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the customer can receive your responds right for their Facebook. In regards to you as a broker, Jivo won’t make you change between the apps to answer. All messages out of social networks look right in the JivoChat desktop or cellular program.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your clients are spending a great deal of time searching through your shop on mobile, they will definitely find it rather convenient.
If that’s not sufficient, They are throwing an API for programmers, that’s the entire documentation developers can utilize if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they have been on the industry only for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also offer reports that track the level of your customer service.
Concerning the design, The whole website looks really nice and that I may also say that UX doesn’t lack in that department. There’s one thing that confused me though: when I had been on the primary website, I clicked on the conversation window three times, until I understood I want to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that if I wanted something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who are searching for a basic live chat option, it truly will come for a fair price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it is going to be just perfect For you? I believe that they are Excellent in what they offer, and I believe They will be scaling and providing other plans with a wider selection of attributes To satisfy their future clients. Module Chat Prestashop