Intro Module Chat Prestashop
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party customer. There are many customizable facets of this tool, and using live chat available on your own site is a procedure which may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Module Chat Prestashop
The Live chat program itself is much more involved than your normal customer. You will be able to see every one of those visitors which are on your site at any given time, in addition to their IP address, their referral source, their regional time, working system and a whole lot more. Though some of this info will be a whole lot more valuable than the remainder, it will help to keep you (or your designated chat operators) as informed on your customers as possible should they be needing any assistance. They offer 10 days free trial, no credit card required.
Once you set up an account, You are brought to a website which seems somewhat old fashioned. It looks like it’s full of ads, but it is just a site version of ProvideSupport. If you won’t let that disturb you too much, you may read the next steps that you ought to take, such as customizing your chat messenger window, then add chat buttons for your emails, create a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s logo. You can also put in your operator’s image so the chat looks more private. The live chat button on the site can be either chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your website’s most important theme.
If You Would like to match your own Website’s style, you can customize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing chats between agents. The other agent can follow-up the case and answer within seconds. It is helpful when an agent does not possess the knowledge to address the instance. Thanks to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Module Chat Prestashop
Provide Support Drawbacks
I am not an avid fan of The look of Provide Support interface. I overlook the personalization when it comes to the whole website. The picture on the home page is a Stock picture which provides you the belief that everything there does not have any personality as well. The movie tutorial I saw felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of personality might not have any effect on customer service on your website, it definitely discourages individuals like me by using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four types of Payments, every month every 2 months, every six months and annually. Paying annually is your best option or each of the plans. They provide 3 plans — little company with 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF document where they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor info gives you an insight in what customers are searching for. You have a lot of customization options that you may use in your conversation.
If you are not bothered by A tiny old expression of the program, you may find there what you need to provide customer service to your customers.
Free Trial Option
Live Chat From Provide Support could be attempted with no cost for 30 days. All attributes (outside of additional operators) could be retrieved with this absolutely free time trial interval. Provide Support will not continually harass you in the event that you don’t take advantage of their offer, possibly, and charging going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” form of charging and service that is provided. Not one of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat option on your website, our very best suggestion is to give this program a download, check it out for 30 days, and choose at the end of the free period if you would like to continue from there. Module Chat Prestashop