Introduction Modx Help
Let’s start with JivoChat’s home page. As a major fan of green and all that’s linked to character, a foliage over their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Modx Help
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — most of that in actual time. To start a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up procedure is that I could see just how many steps are nonetheless left. Here’s a quick preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s very neat. There’s the Inbox section, available from the program’s sidebar — there land each the incoming requests from your customers. Then, we have a segment invisibly, where you can view your current conversations. It looks like this:
When conversing with your Clients you can immediately check their information this convenient little feature is placed on the correct and it’s invaluable when targeting your clients’ needs. What is more, below we have site visitors section, telling us about all the folks on our site.
Speaking of visitors Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet option Included in the program. It permits you to see exactly what a user writers to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Additionally, when a Visitors compose a message, an agent get the small pop up on the perfect bottom, asking if they want to chat, fast reply or dismiss (which, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to 5 agents. It provides customizable conversation in 20 languages, various programs (including mobile and desktop ) and 24”7client support.
The other plan is a Professional Version: for $10/agent per month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that is missing is that it’s not very scalable. You’ve just two plans: one is very basic and the other one may not be enough if you are working with enterprises businesses. But, as always, it all depends on your needs. Modx Help
A nice addition that they Provide is what they call a Callback feature. What it really does is that visitors could leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they are stating:”Chat is suitable for delicately accompanying customers on the site, and instant callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available on chat. You may easily get back in touch with your possible leads later.
JivoChats is integrated Using Facebook Messenger, so the client can receive your responds right for their Facebook. In regards to you as an agent, Jivo will not make you switch between the programs to reply. All messages out of social networks appear directly in the JivoChat desktop or mobile program.
Another of their Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your customers are spending a great deal of time searching through your shop on cellular, they will surely find it rather convenient.
In case that’s not sufficient, They’re throwing an API for programmers, that’s the entire documentation developers can use if they want to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations yet but they have been on the market only for 4 years — and this matter takes time and resources.
They offer basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports which track the quality of your customer service.
Concerning the design, The whole site looks really nice and I can even say that UX doesn’t lack in that department. There’s one thing which confused me when I was on the main site I clicked on the conversation window three days, until I understood I want to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that whenever I needed something, there was always somebody online chat!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its job. For companies who are searching for a standard live chat option, it truly does come for a reasonable price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I believe that they are really good in what they provide, and I believe They will be scaling and providing other plans using a larger selection of attributes To meet their future customers. Modx Help